Team viewer
Houmi Selemetou Popouore
Custumer Service Representative
Burlington,MA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist (part Time)
LCB Senior Living
03.2021 - Current
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Front Desk Receptionist
StoneBridge Senior Living
01.2020 - Current
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Accountancy - Accounting
University of Douala
Cameroon 05.2001 -
Skills
Inventory Management
undefinedSoftware
Microsoft word
Excel
Timeline
Front Desk Receptionist (part Time)
LCB Senior Living
03.2021 - Current
Front Desk Receptionist
StoneBridge Senior Living
01.2020 - Current
Accountancy - Accounting
University of Douala
05.2001 -
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