Summary
Overview
Work History
Education
Skills
Timeline
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Houssam Serhan

Manchester,NH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Advanced Auto Tech
01.2018 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.

Rental Customer Service Agent

Hertz
08.2022 - 11.2022
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing rental options.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Met customers on lot and in showroom to discuss available vehicles and options.

Education

Bachelor of Science - Computer Science - Data Analytics

Southern New Hampshire University
Hooksett, NH
06.2024

Skills

  • Customer Service
  • Self-Motivated
  • Data Entry
  • Organization and Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Excellent Communication
  • Microsoft Windows and Office
  • Computer Hardware Knowledge
  • Computer System Maintenance
  • Strategic Planning
  • Collect Data
  • Safety Awareness
  • Critical Thinking
  • Emotional Awareness and Intelligence
  • Facility Maintenance
  • Microsoft Office
  • Creativity and Flexibility
  • Organizational Skills
  • Excellent customer service
  • Tech
  • Hardware and software installation
  • Digital media management
  • Hardware installations
  • Technical Support

Timeline

Rental Customer Service Agent

Hertz
08.2022 - 11.2022

Administrative Assistant

Advanced Auto Tech
01.2018 - 08.2023

Bachelor of Science - Computer Science - Data Analytics

Southern New Hampshire University

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Houssam Serhan