Houssein Mouhoumed
Arlington,TX
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
7
7
years of professional experience
Work History
Resident Service Coordinator
Portland Housing Authority
10.2022 - 03.2023
- Primary responsibility is working with families living in public or subsidized housing to achieve financial independence and ultimately transition out of housing assistance.
- Monitored program performance and outcomes for the successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Conducted outreach activities to engage local stakeholders in programs.
- Researched best practices and develop strategies to improve program outcomes.
- Coordinated with community stakeholders for the successful implementation of social and community service initiatives.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Carried and managed a case loads of 50 families
Resident Service Depertement Assistant
Portland Housing Authority
09.2021 - 09.2022
- Creating department newsletter,
- Community outreach initiatives,
- Procurements: Reviews and submits invoices from vendors, contractors, and service providers for payment while keeping track of the work done or the goods bought, getting my manager's approval, allocating charges to the proper Chart of Account codes, and handling any necessary communication between the vendor/contractor, accounting, and the client/owner.
Program Manager
Boundless Media
12.2020 - 09.2021
- Purchasing and approving requests
- Created contracts
- Managed projects and supervised two technical team members creating content.
- Interacted with customers and clients to identify business needs and requirements.
- Participated in pilot tests and revised programs based on feedback and results.
- Established milestones and objectives based on input from functional areas and stakeholders.
Direct Support Specialist
Multiple Agencies
01.2017 - 12.2020
- Provided individual support to clients at Group Maine Stream, Woodfords family services & Spurwink.
- Educated clients and family members on relevant topics to support independent living.
- Completed regular check-ins and progress report for each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Services Agent
Target
01.2016 - 12.2017
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Bachelors’ Degree Associates Degree - Business Administration Business Administration
University of Southern Maine Southern Maine Community College
Portland12.2020
Licenses & Certifications
Skills
- Intermediate SQL
- Strong knowledge of Data visualization (Tableau and Power BI)
- Microsoft Tools ( Word, Excel,etc)
- Strong analytical, negotiation, and communication skills
- Database Management
- Data Integrity Validation
- Report Preparation
- Data Collection Management
Languages
somali
Native or Bilingual
French
Full Professional
Timeline
Resident Service Coordinator
Portland Housing Authority
10.2022 - 03.2023
Resident Service Depertement Assistant
Portland Housing Authority
09.2021 - 09.2022
Program Manager
Boundless Media
12.2020 - 09.2021
Direct Support Specialist
Multiple Agencies
01.2017 - 12.2020
Customer Services Agent
Target
01.2016 - 12.2017
Bachelors’ Degree Associates Degree - Business Administration Business Administration
University of Southern Maine Southern Maine Community College
Licenses & Certifications