Housseyni Soukouna
Indianapolis,Indiana
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Manager
KFC Restaurant
Indianapolis, IN
05.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assigned work and monitored performance of project personnel.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Minimized staff turnover through appropriate selection, orientation and training.
- Reviewed completed work to verify consistency, quality and conformance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored staff performance and addressed issues.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Pike High School
Indianapolis, IN05-2024
Skills
- Contract Management
- Business Development
- Policy Implementation
- Operations Management
- Performance Management
- Business Administration
- Financial Management
- Staff Development
- Workforce Management
- Expense Tracking
- Time Management
Timeline
Manager
KFC Restaurant
05.2022 - Current
Pike High School
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