Houston Ditiway
Matteson,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service
University Park- Customer Service/Sales
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing orders, improving overall user experience.
Relationship Banker
Credit Union 1, Matteson
04.2023 - 10.2023
- Proactively, reaches out to customers through phone calls, scheduled meetings and joint calls and identifies potential prospects and customers to increase customer portfolios.
- Opens and processes all types of accounts, products, and/or services for clients after consulting with them on their specific needs.
- Analyze financial and personal data to develop a comprehensive understanding of customer needs, educate customers on various products and services, explaining key features and benefits to deliver appropriate solutions and close sales.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Customer Service Representative
Amazon , University Park
04.2019 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Effectively processes customer's charges for services requested, collected deposits or payments, and arranged for billing.
- Maintained detailed records of customer interactions using CRM software, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Pr Intern
Weber Shandwick , Chicago
01.2018 - 08.2018
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Reviewed incoming orders for mistakes to maintain accurate inventory levels
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Education
HS Diploma -
DRW College Prep , Chicago
07.2018
Skills
- Customer Service
- Data Analysis
- Excel Functions
- Problem-Solving
- Microsoft Outlook, Word, and Excel
Timeline
Customer Service
University Park- Customer Service/Sales
10.2023 - Current
Relationship Banker
Credit Union 1, Matteson
04.2023 - 10.2023
Customer Service Representative
Amazon , University Park
04.2019 - 04.2023
Pr Intern
Weber Shandwick , Chicago
01.2018 - 08.2018
HS Diploma -
DRW College Prep , Chicago
Similar Profiles
Ahiezer RamosAhiezer Ramos
Retail Sales Worker at Delivered Exceptional Customer Service, Enhancing Customer Satisfaction and Loyalty. Trained New Team Members on Sales Techniques and Store ProceduresRetail Sales Worker at Delivered Exceptional Customer Service, Enhancing Customer Satisfaction and Loyalty. Trained New Team Members on Sales Techniques and Store Procedures
Summer OrtizSummer Ortiz
Kohls at Cashier Customer Service , Sales AssociateKohls at Cashier Customer Service , Sales Associate
MUHAMMED JISHAD ABDUL RASHEEDMUHAMMED JISHAD ABDUL RASHEED
DU CHANNEL PARTNER at TELE SALES / CUSTOMER SERVICE REPRESENTATIVEDU CHANNEL PARTNER at TELE SALES / CUSTOMER SERVICE REPRESENTATIVE
EC-Gary Pace IIIEC-Gary Pace III
Coach at GNCCoach at GNC
Quinton SloanQuinton Sloan
E-Commerce Merchandiser/Shipping and Receiving at Fashion Footwear (The Spot for Fits and Kicks)E-Commerce Merchandiser/Shipping and Receiving at Fashion Footwear (The Spot for Fits and Kicks)