Summary
Overview
Work History
Education
Skills
Timeline
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Houston Donald

Buchanan,VA

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience

Work History

Senior Caregiver

Public Partnerships
Glennallen , VA
10.2012 - Current
  • Supervised daily activities of clients, ensuring safety and comfort.
  • Developed individualized care plans, addressing specific client needs and preferences.
  • Coordinated communication between clients, families, and healthcare professionals to ensure comprehensive care.
  • Implemented feedback mechanisms to enhance service quality and client satisfaction.
  • Monitored medication schedules, ensuring adherence to prescribed treatments for clients.
  • Maintained a clean, safe, and well-organized patient environment.
  • Led team meetings to discuss case management strategies and improve caregiving services.
  • Assisted clients with personal care tasks, promoting independence and dignity.
  • Participated in ongoing training opportunities to stay current on best practices and industry trends in senior care.

Trainer

Wintergreen Ski Resort
Wintergreen, VA
03.2004 - 10.2012
  • Developed training programs for new ski instructors to enhance teaching techniques and safety protocols
  • Facilitated hands-on workshops to improve instructor skills in snow sports and customer service
  • Evaluated instructor performance through observational assessments and provided constructive feedback
  • Collaborated with management to implement updated training materials reflecting industry best practices
  • Mentored junior trainers, fostering professional growth and knowledge sharing within the team
  • Streamlined onboarding process for new staff, reducing time-to-competency for instructors
  • Assisted in organizing seasonal training events, enhancing engagement among ski instructors
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.

Education

MBA - Business Administration

Longwood University
Farmville, VA
05.2025

Bachelor of Science - Business Administration

Indiana University
IN
12.2021

Skills

  • Strong teamwork
  • Customer interaction
  • Cash handling expertise
  • Verbal and written communication
  • Guest experiences
  • Operational standards
  • Recordkeeping
  • Strong work ethic
  • Customer service
  • Cash handling
  • Order management
  • Performance improvement
  • Order accuracy

Timeline

Senior Caregiver

Public Partnerships
10.2012 - Current

Trainer

Wintergreen Ski Resort
03.2004 - 10.2012

MBA - Business Administration

Longwood University

Bachelor of Science - Business Administration

Indiana University

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Houston Donald