Houston Driscoll
Summary
Enthusiastic professional with proven ability to help close deals and manage customer accounts. Demonstrates exceptional communication and problem-solving skills while maintaining customer satisfaction. Proven track record of consistently exceeding sales targets. Motivated individual with experience in customer service, sales, and education. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and creating a positive team environment. I enjoy research and development and providing solutions to hard problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level intern position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Drone Pilot Chief Instructor
Cipher Group
01.2022 - Current
- Improved operational efficiency by implementing advanced flight path planning and pre-flight checks for drone operations.
- Enhanced safety measures by conducting thorough risk assessments and implementing appropriate mitigation strategies for drone flights.
- Conducted comprehensive training sessions on drone operation, safety protocols, and best practices for new team members.
- Streamlined data collection processes by utilizing advanced drone technology to gather accurate information in a timely manner.
- Collaborated with cross-functional teams to develop effective strategies for incorporating drone technology into various projects.
- Reduced project costs by optimizing flight paths and minimizing downtime through regular maintenance of drone equipment.
- Maximized battery life and flight time with efficient route planning and power management techniques.
- Ensured compliance with FAA regulations by maintaining detailed records of all flights, including location, altitude, duration, and purpose.
- Contributed to the development of company-wide drone policies and procedures, promoting safe and responsible use of unmanned aircraft systems.
- Evaluated emerging technologies within the unmanned aerial vehicle industry to identify potential opportunities for business growth.
- Optimized resource allocation by analyzing data collected from drones to inform critical decisions about personnel deployment or asset management tasks such as inventory control or facility inspections.
- Enhanced team collaboration by sharing best practices and insights related to the latest advancements in drone technology, ensuring all members remained up-to-date on industry trends.
- Helped create and implement innovative drone standards for group.
- Organized and completed routine charter routes, as well as paths requested by customers.
- Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
- Kept passengers and crew members safe by applying advanced skills and in-depth operational knowledge.
- Taught students with little or no previous drone experience
- Developed student curriculum and lesson plans
- Assisted lead instructor in administrative duties
- Researched and tested best drones for instructing students with varying levels of skills
Junior Sales Associate
E.C. Pops
10.2019 - Current
- Boosted customer satisfaction by addressing inquiries and resolving product-related issues promptly.
- Generated consistent sales revenue by establishing rapport with potential clients and identifying their needs.
- Assisted in achieving store sales targets by actively engaging customers on the sales floor and recommending suitable products.
- Contributed to team success by providing excellent customer service, ensuring repeat business from satisfied clients.
- Maintained a well-organized sales environment, enhancing customer experience and facilitating seamless transactions.
- Supported inventory management processes by restocking merchandise and conducting routine stock checks to maintain accurate records.
- Collaborated effectively with fellow team members to streamline operations, resulting in increased efficiency and productivity.
- Demonstrated adaptability during peak hours by multitasking effectively for prompt customer assistance without sacrificing quality of service.
- Implemented upselling strategies for complementary products, contributing to an increase in overall average transaction value.
- Leveraged strong communication skills to negotiate deals successfully while maintaining high levels of client satisfaction.
- Played a pivotal role in achieving team goals by sharing best practices with colleagues and supporting their growth and success.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Managed cash register and end of day cash and credit receipts
- Handled bank deposits
- Responsible for opening and closing the store on days I have worked
- Helped to improve security and reduce theft
Drone Pilot Assistant Instructor
Cipher Group
06.2020 - 01.2022
- Improved operational efficiency by implementing advanced flight path planning and pre-flight checks for drone operations.
- Enhanced safety measures by conducting thorough risk assessments and implementing appropriate mitigation strategies for drone flights.
- Increased client satisfaction with high-quality aerial photography and video footage captured during drone flights.
- Streamlined data collection processes by utilizing advanced drone technology to gather accurate information in a timely manner.
- Helped to develop curriculum and lesson plans
- Administrative support to the lead instructor
- Conducted comprehensive training sessions on drone operation, safety protocols, and best practices for new team members.
- Ensured compliance with FAA regulations by maintaining detailed records of all flights, including location, altitude, duration, and purpose.
- Helped create and implement innovative drone standards for group.
Education
Associate of Arts - Intelligence
The Citadel
Charleston, SC05.2027
High School Diploma -
Mt. Hebron High School
Ellicott City, MD06.2023
No Degree - Cybersecurity Networking
Applications And Research Laboratory
Ellicott City, MD06.2022
Skills
- Time management
- Strong Communication
- Research & Documentation Skills
- Adaptability & Team Player
- Quick Learner
- Aerial Photography
- Drone Maintenance
- Camera Operation
- FAA Regulations
- Cash Handling
- POS Systems
- Customer Service
Accomplishments
Over 600 hours of volunteer work, middle school to present, with veterans service organizations, St. Paul's Catholic Church, Resurrection St Paul School, NCIA, YEESWECAN, and Flood Victims of Ellicott City.
Clubs and Organizations
Involved with the hurling club team at The Citadel
Member of Saint Paul's Church
Victor company's drill team for the Kelly Cup performance at the Citadel
Timeline
Drone Pilot Chief Instructor
Cipher Group
01.2022 - Current
Drone Pilot Assistant Instructor
Cipher Group
06.2020 - 01.2022
Junior Sales Associate
E.C. Pops
10.2019 - Current
Associate of Arts - Intelligence
The Citadel
High School Diploma -
Mt. Hebron High School
No Degree - Cybersecurity Networking
Applications And Research Laboratory
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