Houston Hall
Fayetteville,AR
Overview
6
6
years of professional experience
Work History
Customer Experience & Operations Intern
J.B. Hunt Transport Services, Inc.
05.2025 - 08.2025
- Served as a bridge between customers, shippers, and internal teams, ensuring on-time freight movement and clear communication.
- Led a Microsoft Copilot project training 250+ employees on AI-driven workflow automation and personalized customer communication.
- Contributed to the Automation Team, developing tools that improved workflow efficiency and customer response times.
- Used Power Automate to eliminate repetitive tasks, saving over $10K and 300+ hours annually, with still continues into company wide impact.
- Created an SOP and training guide outlining best practices for Copilot adoption company wide.
Entrepreneurship
02.2020 - Current
- Launched and operated an Amazon resale venture at age 16, sourcing and selling high-demand Trader Joe’s and Sam’s Club products while managing pricing, marketing, and logistics.
- Founded a golf ball resale business, using QR-coded cards to source inventory and build a local customer base.
- Gained hands-on experience in supply chain, e-commerce, and customer relationship management.
Sales Representative
Cutco Cutlery
01.2023 - 08.2023
- Delivered in home product demonstrations and achieved over $10K in sales through strong communication, relationship building, and customer-focused service.
Team Member (Front & Back of House)
Chick-fil-A
06.2020 - 08.2024
- Gained full operational knowledge of Chick-fil-A’s front and back of house, consistently delivering high-quality service, efficiency, and teamwork in a fast-paced environment.
College Intern
New Heights Church
08.2024 - Current
- Serve in multiple ministry roles, including leading Celebrate Recovery, mentoring children, and supporting large-scale missions events through logistics and outreach.
Education
Bachelor of Science - Supply Chain Management
University of Arkansas – Sam M. Walton College of Business
Fayetteville, AR05.2026
Bachelor of Science - Business
Baylor University – Hankamer School of Business
Waco, TX08-2022
Skills
- Technical: Microsoft Excel (Certified), Power Automate, Power BI, Tableau, Data Analysis, Process Automation, AI Integration (Microsoft Copilot)
- Analytical: Lean & Six Sigma (Yellow Belt – in progress), Problem Solving, Process Optimization, Continuous Improvement
- Professional: Communication, Team Collaboration, Leadership, Adaptability, Customer Experience, Time Management
- In Progress: Excel Advanced (Information Systems IV), Perspectives Certificate of Completion
Timeline
Customer Experience & Operations Intern
J.B. Hunt Transport Services, Inc.
05.2025 - 08.2025
College Intern
New Heights Church
08.2024 - Current
Sales Representative
Cutco Cutlery
01.2023 - 08.2023
Team Member (Front & Back of House)
Chick-fil-A
06.2020 - 08.2024
Entrepreneurship
02.2020 - Current
Bachelor of Science - Supply Chain Management
University of Arkansas – Sam M. Walton College of Business
Bachelor of Science - Business
Baylor University – Hankamer School of Business
CAMPUS INVOLVEMENT
- Beta Upsilon Chi (BYX) – Brotherhood of Events Chair
- CRU College Ministry
- U of A Club Tennis
- U of A Club Pickleball
- New Heights Global Intern
- Celebrate Recovery Ministry – Intern