Houston Heathcoat
Russellville,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Police Officer
Arkansas Tech University DPS
Russellville , Arkansas
2022.08 - Current
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
Hull Maintenance Technician
Navy
2016.12 - Current
- As experienced welders and metal workers we can forge or fabricate just about anything a ship needs to repair everything from hull breaches to broken pipes.
Firearms Sales Associate
American Outdoor Sports
Russellville , AR
2021.11 - 2022.07
- Assisted customers in selecting firearms and ammunition that best suited their needs.
- Developed knowledge of firearm safety protocols to ensure customer safety during sales transactions.
- Operated cash registers and processed payments for merchandise purchased.
- Demonstrated proper handling of firearms to customers during product demonstrations.
- Organized, inventoried, and restocked shelves with new products as they arrived.
- Provided exceptional customer service by responding promptly to inquiries and resolving complaints quickly.
- Maintained records of all firearm purchases according to state regulations.
- Conducted background checks on potential buyers using the appropriate software applications.
- Greeted customers upon entering the store and offered assistance when needed.
- Familiarized customers with various types of guns before sale.
- Tracked inventory levels on a regular basis to ensure adequate supply of products.
- Processed returns and exchanges in accordance with company policy.
- Researched new products available in the marketplace for potential inclusion into inventory selection.
- Provided support to team members during busy times by helping out with tasks such as stocking shelves or helping customers make selections.
- Educated customers on applicable laws governing the use of firearms in their area.
- Completed required paperwork and background checks for each purchase.
- Connected with customers using strong conversational skills to uncover unique needs.
Cable Technician
Tak Communications
Russellville , AR
2021.08 - 2021.10
- Served and satisfied customers with knowledgeable support for diverse cable needs
- Resolved emergency and after-hours call outs with professionalism and extensive expertise in different types of cable installations and related devices
- Installed and configured new customer systems and educated on proper use.
911 Emergency Dispatcher
Pope County 911/Office of Emergency Management
Russellville , AR
2018.03 - 2018.06
- Gathered pertinent information from caller to determine type of assistance required
- Maintained [Number] WPM type speed and [Number]% accuracy rate to record critical data
- Triaged service requests and initiated dispatch of appropriate responders
- Received and evaluated incoming emergency and administrative phone calls for emergency services
- Helped first responders understand situations and potential dangers by fully documenting available information.
Education
IS-00100.c: Introduction to Incident Command System, ICS-100 - Emergency Management
FEMA
11.2033
IS-244.B: Developing and Managing Volunteers
Fema
2024-04
IS-120.C: An Introduction To Exercises
Fema
2024-04
IS-240.C: Leadership And Influence
Fema
2024-04
IS-0800.d: National Response Framework, An Introduction - Emergency Management
FEMA
11.2023
IS-02000: National Preparedness Goal And System Overview - Emergency Management
FEMA
11.2023
IS-02700: National Mitigation Framework, An Introduction - Emergency Management
FEMA
11.2023
IS-02900.a: National Disaster Recovery Framework (NDRF) - Emergency Management
FEMA
11.2023
IS-00200.c: Basic Incident Command System For Initial Response ICS-200 - Emergency Management
FEMA
03.2021
IS-00700.b: An Introduction To The National Incident Management System - Emergency Management
FEMA
03.2021
Russellville High School
Some College (No Degree) -
Arkansas Tech University
Russellville, ARIS-241.C: Decision Making And Problem Solving
Fema
2024-03
IS-230.E: Fundamentals of Emergency Management
Fema
2024-02
IS-242.C: Effective Communication
Fema
2024-02
IS-235.C: Emergency Planning
Fema
2024-04
Skills
Strengths- harmony, empathy, competition, ideation, and belief.
- Harmony- I provide stability and relief in the work environment. I believe this would make me a great candidate for an Emergency Management role because in any job that you have especially as stressful as EM you need harmony.
- Empathy- I can see and understand people's struggles in life. I believe this would make me a great choice because in today's world you need to be able to understand people's struggle's, and be able to shoe empathy.
- Competition- I have the hunger and drive to compete in everything I do including in my job. This makes me a fantastic choice because it guarantees that I will give 110% in my job and everything I do.
- Ideation- I revel in the ability to brainstorm and create ideas. This makes me a great choice because in EM you must be able to be a critical thinker and come up with solutions for situations.
- Belief- I hold my faith and core values in high esteem. I hold myself true to these things in every aspect of my life. This will make me a great choice because I hold myself to a standard so high I guarantee you will receieve the best version of myself.
Timeline
Police Officer
Arkansas Tech University DPS
2022.08 - Current
Firearms Sales Associate
American Outdoor Sports
2021.11 - 2022.07
Cable Technician
Tak Communications
2021.08 - 2021.10
911 Emergency Dispatcher
Pope County 911/Office of Emergency Management
2018.03 - 2018.06
Hull Maintenance Technician
Navy
2016.12 - Current
IS-00100.c: Introduction to Incident Command System, ICS-100 - Emergency Management
FEMA
IS-244.B: Developing and Managing Volunteers
Fema
IS-120.C: An Introduction To Exercises
Fema
IS-240.C: Leadership And Influence
Fema
IS-0800.d: National Response Framework, An Introduction - Emergency Management
FEMA
IS-02000: National Preparedness Goal And System Overview - Emergency Management
FEMA
IS-02700: National Mitigation Framework, An Introduction - Emergency Management
FEMA
IS-02900.a: National Disaster Recovery Framework (NDRF) - Emergency Management
FEMA
IS-00200.c: Basic Incident Command System For Initial Response ICS-200 - Emergency Management
FEMA
IS-00700.b: An Introduction To The National Incident Management System - Emergency Management
FEMA
Russellville High School
Some College (No Degree) -
Arkansas Tech University
IS-241.C: Decision Making And Problem Solving
Fema
IS-230.E: Fundamentals of Emergency Management
Fema
IS-242.C: Effective Communication
Fema
IS-235.C: Emergency Planning
Fema
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