Houston Merck
Atlanta,GA
Summary
With a deep-rooted belief in customer empathy, I strive to maximize value and foster meaningful relationships. My background includes a Master of Supply Chain Management degree, fueling my passion for leveraging technology to drive process improvements and enhance transparency across the supply chain. My experience ranges from fortune 500 companies to scaling startup companies in the Construction Technology space.
Overview
10
10
years of professional experience
Work History
Solutions Specialist
Procore Technologies Inc.
11.2024 - Current
- Product subject matter expert focused on establishing technical fit with customers through demos and extensive customer evaluations
- Lead detailed discovery calls to unpack customer pain points and understand their current process and desired state
- Partner with sales team to put together tailored demonstrations creating value and showing deep ROI of the product suite
- Average customer size of $100m-$300m with deal sizes ranging from $50K-$300K
Director of Customer Success
HaulHub Technologies
12.2022 - 11.2024
- Lead team of 4 direct reports responsible for onboarding and renewing 35+ State Transportation Agencies and their material producer partners resulting in 100% renewal rate from DOT customers YoY
- Developed internal tools and playbooks that increased the effectiveness of customer onboarding and created visibility into customer health allowing the CSM’s to be more proactive in their approach
- Ran targeted plays that increased customer usage and new feature adoption increasing license utilization by ~15%
- Oversaw the creation and rollout of self-service customer learning portal substantially reducing the time CSM’s spent on onboarding activities and reoccurring training allowing the team to focus on revenue generating activities
- Voice of the customer responsible for pitching senior leadership what would be most effective for my team and the customers we support
Sr. Customer Success Manager - Enterprise Accounts
HaulHub Technologies
05.2020 - 12.2022
- Responsible for a $2mm book of business. Met with customers on a bi-weekly/monthly basis ensuring proper usage of the product while understanding the customers needs to further implement additional tools
- Held Quarterly Business Reviews with key customer stakeholders demonstrating the effective usage of the product and the value being received
- Aided the sales team in technical product demos and leveraged insights gained from other customers to properly position the product to suit the potential customers needs
Operations Manager
HaulHub Technologies
07.2019 - 05.2020
- Key player in helping the company expand into a new region. Owned all aspects of the customer onboarding and overall success for the region
- Responsible for building out the Atlanta hub to a team of 10 people
- Supported weekly software releases by implementing a QA process within the operations team to uncover bugs and regressions before they were pushed to production
Inventory Planning Analyst
The Home Depot
07.2017 - 07.2019
- Responsible for partnering with merchants to develop and implement inventory strategies that maximize sales and inventory productivity for a merchandising category
- Created accurate SKU forecasts, developing the inventory and replenishment strategy
- Establish and maintain strong relationships with multiple vendors through constant communication and clear KPI’s
- Managed ordering parameters for each subcategory to execute profit maximizing replenishment strategies, achieving target in-stock levels and planned inventory turns
- Developed recommendations to improve inventory productivity
- Implement and maintain timelines for special projects to improve effectiveness of inventory
Business Operations Analyst
NCR Corporation
02.2016 - 07.2017
- Maintain proper inventory levels of 100+ parts at all times to meet customer demand while procuring new hardware needed for international expansion
- Collaborate with sales team to forecast future demand
- Source and bring on new vendors to provide the best quality and product price
- Perform KPI reviews with distributor to present to upper management, verify invoices, and handle monthly billing
- Project manage the introduction of new distribution centers in the UK and Australia
- Maintain 6 month rolling forecast for UK facility Establish and maintain BOM structures
Education
MASTER OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT -
Georgia College & State University
Milledgeville, GA01.2021
Bachelor of Science - SUPPLY CHAIN MANAGEMENT
Clemson University
Clemson, SC01.2015
Timeline
Solutions Specialist
Procore Technologies Inc.
11.2024 - Current
Director of Customer Success
HaulHub Technologies
12.2022 - 11.2024
Sr. Customer Success Manager - Enterprise Accounts
HaulHub Technologies
05.2020 - 12.2022
Operations Manager
HaulHub Technologies
07.2019 - 05.2020
Inventory Planning Analyst
The Home Depot
07.2017 - 07.2019
Business Operations Analyst
NCR Corporation
02.2016 - 07.2017
MASTER OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT -
Georgia College & State University
Bachelor of Science - SUPPLY CHAIN MANAGEMENT
Clemson University
Similar Profiles
Garrett AckardGarrett Ackard
Senior Account Executive at Procore Technologies Inc.Senior Account Executive at Procore Technologies Inc.
Isaiah ZavalaIsaiah Zavala
Commercial Customer Success Engineer at Procore Technologies Inc.Commercial Customer Success Engineer at Procore Technologies Inc.
Jeff KemperJeff Kemper
Senior Director, Customer Success at Procore Technologies Inc.Senior Director, Customer Success at Procore Technologies Inc.
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power