Hovannes Garabedian
Frisco,Tx
Summary
I believe in developing robust, flexible IT systems that harness data-driven insight to meet the evolving demands of public safety without compromising security standards. By fostering open communication and agile collaboration internally and with stakeholders, teams can be empowered to implement emerging technologies efficiently. This commitment creates an environment where technology and talent work in unison to drive excellence in public safety.
Overview
25
25
years of professional experience
Work History
Senior Applications Architect
City of Denton
Denton, TX
04.2018 - Current
- Function as a Subject Matter Expert (SME) for police, fire, 911 dispatch, and animal control applications. Determine the feasibility and scope of projects.
- Manage three dozen virtual and physical servers (OS and specialized applications). Install, deploy, update, and upgrade as needed.
- Design, planning, and implementation of new system platforms. (Functioning as a current CAD/RMS RFP evaluating and scoring committee member.)
- Provide Tier-3 troubleshooting support for managed systems, including on-call after-hours support.
- Write and maintain knowledge-based documents, and develop system diagrams and documentation. Contribute to the development of IT policies.
- Assist in developing local disaster planning and redeploying critical systems to auxiliary sites.
- Provide maintenance and support for the Phoenix G2 fire station alerting system.
- Function as lead support for CAD/RMS systems, supporting over two dozen interfaces, 911 Dispatch, and assist Little Elm (neighboring agency) IT with CAD support for Fire and Police.
- Spearheaded corrective action initiatives to resolve root causes.
- Mentored junior technicians and developers in best practices and technical skills, including in-service training.
- Monitored emerging technology trends and evaluated their applicability to organizational needs.
Emergency Operations Technical Administrator
Jefferson Parish Sheriff's Office
Jefferson Parish , LA
03.2010 - 03.2018
- Provide technical support for the 911 Operations Center, multiple fire departments, the Sheriff's Office, and EMS at four remote sites.
- Lead Administrator for Tiburon CAD (Tier 1) enterprise systems.
- Lead support for the VIPER phone system (two geographically separated nodes).
- Planned and managed the construction of a turn-key backup site for dispatch operations that supports 20 consoles.
- Examined metrics and prepared IT project progress reports.
- Met with stakeholders to collaborate and resolve problems.
Education
Electrical Engineering
University of New Orleans
New Orleans, LABehavioral Science Specialist
US Air Force, Academy of Health Sciences
Fort Sam Houston01-1987
Skills
- Technical leadership
- Software Integration
- Solution implementation
- IT infrastructure planning
- API development
- Component integration
- Client engagement
- System integration planning
- Security and Compliance
- Application modernization
- Performance optimization
Certification
- Completed the City of Denton SPARK management training program
- Completed the Excelling as a Manager or Supervisor course (9 parts)
- Completed Future Focused Leadership course
- Completed the Role of a Supervisor course
- Completed the Listening Skills course
- Completed the Complex Problem Solving course
- ICS CAD/RMS administrator training
- Absolute/NetMotion Certification
- VMware vCenter - Install, Configure, and Manage (v6.0)
- Unitrends Backup Systems, Greenbelt
- CommandCAD (Tiburon/Central Square Tier-1) administration (six-week course)
- Completed the CCNA introduction (1-week course)
- A+ Essentials Certification
- US Military - Noncommissioned Officer (NCO) Leadership Training (4-week course)
Accomplishments
- TOP GUN: City of Denton IT, 2019
- Award/Challenge Coins: City of Denton IT, (2020, 2021)
Languages
English
Native language
Armenian
Intermediate (B1)
B1
KEY ACHIEVEMENTS
- Design and build the City of Denton 911 Dispatch Center and Datacenter (key contributor). This allowed the city to triple its dispatching capability. The massive project took 2-years to complete, which was accomplished during COVID
- Develop a relocation plan for 911 Dispatch operations to auxiliary site (DENCO). Planning, purchasing hardware, configuring software, and designing network connectivity to allow remote dispatching
- Designed and Built a turn-key backup 911 Dispatch center which contained 20 fully functional consoles. This project took 14 months to accomplish from the ground up to include Hardware, Software, Network, Furnature, HVAC systems, Electrical, and AV components.
- Provided On-site Emergency Technical support for IT/Communications during Hurricane Katrina. Two weeks following the Hurricane, I slept in my office and put in 18-20 hour workdays in 95 degree humidity to reestablish system functionality, connectivity, and effect emergency repairs.
Interests
Woodworking, Writting Science Fiction, Cooking, and Oil Painting
Timeline
Senior Applications Architect
City of Denton
04.2018 - Current
Emergency Operations Technical Administrator
Jefferson Parish Sheriff's Office
03.2010 - 03.2018
Electrical Engineering
University of New Orleans
Behavioral Science Specialist
US Air Force, Academy of Health Sciences
Similar Profiles
Delisa ManningDelisa Manning
Benefits/HRIS Specialist at City of DentonBenefits/HRIS Specialist at City of Denton
Erin MathesonErin Matheson
IT Project Manager at City of DentonIT Project Manager at City of Denton
Haley SchilhabHaley Schilhab
Lifeguard at City of DentonLifeguard at City of Denton
Naesha Parker - LPC Associate #98394Naesha Parker - LPC Associate #98394
High School Counselor at McKinney ISDHigh School Counselor at McKinney ISD
Krithik KannanKrithik Kannan
Clinical Volunteer at BaylorScott&White CentennialClinical Volunteer at BaylorScott&White Centennial