Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hovhannes Mirimanyan

Freehold

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

10
10
years of professional experience

Work History

Owner/CEO

Master Touch Home Service, LLC
10.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Senior Project Manager

American Residential Services LLC
03.2021 - 09.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Negotiated prices, terms of sales and service agreements.
  • Quoted prices, credit terms and other bid specifications.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.

General Manager

All Seasons HVAC Contractors Inc.
01.2019 - 03.2021
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Organized ongoing maintenance schedules to boost system performance.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.

Sales Representative

Sansone Automall
07.2017 - 01.2019
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Initiated sales strategies by recruiting new clients through approved methods.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Negotiated vehicle prices and secure financing for customers.
  • Responded to customer enquiries via telephone and email.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.

HVAC Service Technician

All Seasons HVAC Contractors Inc.
04.2015 - 06.2017
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new HVAC equipment and explained operation and routine maintenance protocols to customers.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Assembled auxiliary components to heating or cooling equipment, including air ducts, pipes, discharge valves and flues.

Education

High School Diploma -

School N55 After A.P.Chekhov
Yerevan, Armenia

BBA - Foreign Languages Education

Yerevan State University
Yerevan, Armenia

Skills

  • Team Leadership
  • Training and Development
  • Sales expertise
  • Employee scheduling
  • Client Relationship Development
  • Financing Options
  • Sales Agreements
  • Strategic planning
  • Goals and Performance
  • Recruitment

Timeline

Owner/CEO

Master Touch Home Service, LLC
10.2024 - Current

Senior Project Manager

American Residential Services LLC
03.2021 - 09.2024

General Manager

All Seasons HVAC Contractors Inc.
01.2019 - 03.2021

Sales Representative

Sansone Automall
07.2017 - 01.2019

HVAC Service Technician

All Seasons HVAC Contractors Inc.
04.2015 - 06.2017

High School Diploma -

School N55 After A.P.Chekhov

BBA - Foreign Languages Education

Yerevan State University

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