How Ng
Lynnwood,WA
Summary
Proven to excel in fast-paced environments, I leveraged my problem-solving and organizational skills at Safeco to enhance team productivity and customer satisfaction. Demonstrating a friendly attitude and a knack for multitasking, I successfully managed high-volume transactions and data processing, contributing to a 20% increase in operational efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Assistant Senior, Office Support
Safeco
10.2004 - 04.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- I am skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Process, coordinate, and validate data and document to ensure quality and customer satisfaction.
- Review, enter an validate date in Safeco information system.
- Worked independently on assigned internal projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Medical Data Processor
Secure Health Information Corp
08.2003 - 10.2004
- Compiled information and input into [Type] database.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Identified data errors and discrepancies and implemented swift corrections.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Maintained a high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Located and corrected data entry errors and reported them to management.
- Followed data entry protocols, rules and regulations.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Reviewed and categorized requests for medical information to be used in completing third-party claims forms and/ or setting patient accounts.
- Locate necessary information from patient medical records or alternate documents; transcribe or summarize medical date.
- Worked in a team environment to meet the daily work deadlines, included working overtime to finish projects.
Bank Teller
U.S. Bank
12.1999 - 11.2002
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Performed complex transactions and analysis on store operating systems to different financial situations for customers.
- Strengthened existing client relationships while developing new business utilizing cross-selling and up-selling skills.
- Answered and resolved daily customer service issues regarding bank services and policies.
- Managed branch's daily deposits, balanced customer's assets, ad efficiently addressed the hundreds of customers promptly.
Office Assistant (File Clerk III)
Virginia Mason Hospital
10.2000 - 10.2001
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Cashier Assistant
Wendy's
12.1997 - 12.1999
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Bagged items securely to minimize breakages and reduce losses.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Met customer needs through polite, friendly and attentive service.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Arts - Business Administration
North Seattle Community College
Seattle, WA12.1999
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Organizational Skills
- Organization and Time Management
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Assistant Senior, Office Support
Safeco
10.2004 - 04.2007
Medical Data Processor
Secure Health Information Corp
08.2003 - 10.2004
Office Assistant (File Clerk III)
Virginia Mason Hospital
10.2000 - 10.2001
Bank Teller
U.S. Bank
12.1999 - 11.2002
Cashier Assistant
Wendy's
12.1997 - 12.1999
Associate of Arts - Business Administration
North Seattle Community College
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