Howard Arzola Morales
Toa Baja ,PR
Summary
Dynamic District Manager with a proven track record in inventory management, supply chain operations, and team training. Expertise in strategic planning and performance evaluation to enhance operational efficiency and drive sales growth.
Overview
26
26
years of professional experience
Work History
District Manager
Cadillac Uniforms
Bayamon , Puerto Rico
03.2017 - Current
- Managed inventory and supply chain operations across multiple locations.
- Developed training programs to improve staff customer engagement skills, resulting in enhanced service quality.
- Coordinated scheduling and staffing needs for optimal workforce management.
- Implemented standardized procedures to ensure uniform quality control and consistency across locations.
- Fostered strong relationships with clients to address service needs and concerns.
- Conducted regular site visits to monitor compliance with company standards.
- Evaluated performance metrics to improve operational efficiency and effectiveness.
- Developed strategic plans for increasing sales, reducing costs, improving operational efficiency.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and prioritized process improvement opportunities across district locations, fostering operational alignment.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Pearl Vision
Bayamon , Puerto Rico
07.2015 - 04.2016
- Managed daily store operations, enhancing customer satisfaction through efficient processes.
- Led team training sessions, improving product knowledge and customer service skills among staff.
- Oversaw inventory management, maintaining optimal stock levels to ensure product availability.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Monitored financial performance, managing budgets and controlling expenses effectively.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Coordinated with suppliers to streamline ordering processes and improve delivery efficiency.
- Conducted recruitment and training of new employees to ensure effective onboarding.
- Managed inventory tracking and physical inventory counts to minimize loss.
Loss Mitigation Specialist
Doral Bank
Guaynabo , Puerto Rico
07.2003 - 04.2015
- Analyzed customer accounts to identify potential loss mitigation options.
- Collaborated with borrowers to develop tailored repayment plans.
- Reviewed financial documents for accuracy and completeness.
- Facilitated communication between clients and internal teams for effective resolutions.
- Educated clients on loss mitigation programs to enhance understanding and facilitate informed decisions.
- Drafted reports on mitigation efforts and interactions to provide insights for process improvement.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Liaised between borrowers and lenders to ensure optimal loan terms and facilitate effective communication.
- Guided clients through the loan application process and answered their questions.
- Evaluated mortgage applications for compliance with regulations and company policies.
- Collaborated with underwriters to assess risk and finalize loan approvals.
- Prepared and presented loan options tailored to client needs and financial situations.
- Educated clients on mortgage products, rates, and terms to facilitate informed decisions.
Point of Sale Supervisor
Digital Planet comunication
San Juan , Puerto Rico
07.2000 - 07.2003
- Supervised daily operations of point of sale systems across multiple locations.
- Implemented cash handling and reconciliation best practices to improve accuracy.
- Monitored sales transactions, corrected errors, and processed refunds.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Developed staff schedules to optimize coverage during peak sales periods.
- Managed inventory levels to maintain optimal stock for sales transactions.
- Coordinated with vendors to resolve technical issues with point of sale equipment.
- Conducted audits to verify compliance with company policies and procedures.
- Tracked employee productivity metrics such as average transaction time, number of transactions per hour.
Education
MBA - Finance
Interamerican University
Puerto Rico 05-2002
BBA - Management
University of Puerto Rico
Ponce, PR05-1998
Skills
- Supply chain operations
- Inventory management
- Strategic planning
- Budget management
- Budget preparation
- Performance evaluation
- Process improvement
- Contract negotiation
- Operational improvement
- Staff training
- Staff development
- Client management
- Report preparation
- Leadership skills
- Time management
- Problem solving
- Conflict resolution
- Effective communication
Timeline
District Manager
Cadillac Uniforms
03.2017 - Current
Store Manager
Pearl Vision
07.2015 - 04.2016
Loss Mitigation Specialist
Doral Bank
07.2003 - 04.2015
Point of Sale Supervisor
Digital Planet comunication
07.2000 - 07.2003
MBA - Finance
Interamerican University
BBA - Management
University of Puerto Rico