Summary
Overview
Work History
Education
Skills
Timeline
Generic

Howard Blakely

Arvada,CO

Summary

Dynamic hospitality professional with extensive experience at Domino's Pizza, excelling in employee retention and upselling strategies. Proven track record in staff management and maintaining high sanitation standards, resulting in exceptional customer satisfaction. Adept at financial records oversight and committed to delivering outstanding service in fast-paced environments.

Overview

32
32
years of professional experience

Work History

Managing Bartender

Ralston Lounge
08.2007 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Did scheduling, hiring, firing.
  • Served 100's customers daily by myself
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Engaged in suggestive selling and other sales techniques.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Delivery Driver

Dominos Pizza Inc.
08.2019 - 02.2021
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed 4-6 deliveries per hour during busy times
  • While in store helped customers, made Pizzas, cleaned stocked
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Disability Driver

Yellow Cab Co
02.2003 - 08.2013
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Helped passengers with a variety of disabilities
  • Responsible for all transportation needs of multiple passengers on medicare/medicaid
  • Calculated rides costs, received money, and returned change.
  • Provided mobility to assistance to disabled passengers.
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Arrived on time to customer appointments.
  • Checked in with dispatch to determine schedule and planned pickups.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Offered above-and-beyond service to every rider to encourage repeat business.

Restaurant Manager

Dominos Pizza Inc.
09.1999 - 07.2003
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ran the Domino's Pizza Restaurant at Invesco Field for Denver Bronco Games
  • Worked my way up to managing the ASU store which was one of the highest volume stores in the State
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Restaurant Manager

Domino's Pizza
08.1993 - 03.1999
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Worked my way up to managing the ASU store which was one of the highest volume stores in the State
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

Associate of Science - Chemistry

Colorado State University
Fort Collins, CO

Arvada West High School
Arvada, CO

Skills

  • Employee retention
  • Workplace safety
  • Brand awareness
  • Sanitation standards
  • Promotions planning
  • Task delegation
  • Staff recruitment
  • Drink preparation
  • Scheduling staff
  • Ordering supplies
  • Menu development
  • Upselling strategies
  • Bar restocking
  • Mixology
  • Basic accounting
  • Safe service compliance
  • Health codes compliance
  • Financial records oversight
  • Hospitality service expertise
  • Recipe and menu memorization
  • Inventory
  • Complex Problem-solving
  • Maintaining a clean bar
  • Excellent judgment
  • Point of sale systems
  • Sales expertise
  • Safe food handling procedures
  • Highly reliable
  • Responsible alcohol service
  • Bar operations management
  • Able to stand multiple hours
  • Customer service expertise excellence
  • Bar service preparation
  • Staff management
  • Cocktail list development
  • Cash and credit transactions
  • Handling difficult customers
  • Order management
  • Glassware management
  • Customer service

Timeline

Delivery Driver

Dominos Pizza Inc.
08.2019 - 02.2021

Managing Bartender

Ralston Lounge
08.2007 - Current

Disability Driver

Yellow Cab Co
02.2003 - 08.2013

Restaurant Manager

Dominos Pizza Inc.
09.1999 - 07.2003

Restaurant Manager

Domino's Pizza
08.1993 - 03.1999

Associate of Science - Chemistry

Colorado State University

Arvada West High School

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Howard Blakely