Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Howard Claflin

Roanoke,VA

Summary

Dynamic customer service professional with extensive experience at Sears and Walmart. Proven track record in enhancing customer satisfaction through patience and empathy. Recognized for strong work ethic and integrity, complemented by a Master Project Manager certification. Committed to ensuring every customer leaves happy and satisfied with their experience.

Overview

54
54
years of professional experience

Work History

Cashier

Frys Food, Sun City West (owned by Kroger)
03.2017 - 02.2022

Joined Frys Food Store in 2017. I had more fun in this job. Frys was a great store with great people. I looked forward to every day. I was hired full time and enjoyed regular pay increases.



My wife's sister was having health problem and in 2022 we made the decision to come back home to Roanoke.


Customer Service Manager

Walmart
03.2006 - 02.2016

After retired from Sears, joined Walmart as Front End CSM. Was forced to step down to cashier. I continued as cashier until we moved to Sun City West , Az. in 2022.


Credit Collection Manager

Sears Roebuck
04.1968 - 04.2004

My career with Sears was with Sears Credit moving up through assistant Credit manager. I was transferred from Charlotte N.C. to the territorial offices in Atlanta, Ga. as the facility Manager.

My ultimate goal was to eventually be promoted to The Home Office in Chicago, Il.. That goal was accomplished in 1993. I transferred to home office as a Project Manager.

During my tenure in Chicago, I earned a Certificate as Master Project Manager. This certificate was awarded by George Washington University. I continued in this capacity until 2004 when I retired from Sears.

Education

High School Diploma -

Radford High School
Radford, VA
06-1963

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • My goal was to be sure the customer left satisfied and happy with my service

    Since customers are not always in a good mood, it requires a great deal of patience

Timeline

Cashier

Frys Food, Sun City West (owned by Kroger)
03.2017 - 02.2022

Customer Service Manager

Walmart
03.2006 - 02.2016

High School Diploma -

Radford High School

Credit Collection Manager

Sears Roebuck
04.1968 - 04.2004
Howard Claflin