Howard Fleischmann

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Attended industry events and conventions to expain sales opportunities.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.

• Provides administrative and clerical support to various staff members of the field office in order to accomplish organization goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency, or accepts the information and promptly apprises the agency.
• Manipulates automated information systems to perform duties associated with the retrieval of information from Federal, State, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.