Howard S. Good Jr
Charlotte,NC
Summary
As an experienced Customer Service Professional, I am committed to delivering award-winning results to clients. I am known for striving for efficient feedback and results. I am undoubtedly a highly-motivated, detail-oriented, deadline-driven, productive self-starter that possesses excellent communication skills with an unusually exceptional customer service skill set. My educational background and credentials have provided me with a strong foundation to be able to stand out in a client-facing role and handle additional responsibility in a management capacity. As a result, I am in search of a challenging role within an insurance entity that will allow me the opportunity to blossom and become an asset to their team.
Overview
21
21
years of professional experience
Work History
Licensed Health Insurance Agent
GoHealth
Chicago, Illinois
08.2021 - Current
- Conducted market analysis to identify trends in the industry and recommend solutions accordingly.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Analyzed current processes and identified opportunities for improvement.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Developed appropriate quotes based on risk information.
- Achieved repeat business and referrals through personalized services.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
Sales Agent
SellWell Media
Charlotte, NC
04.2016 - 04.2021
- Maintained accurate records of customer interactions and transactions.
- Created presentations and proposals for prospective clients.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
Master Sales Agent
Red Ventures
01.2014 - 01.2016
- Provide credit management, approve new accounts, and collect on past due billings
- Implement product marketing strategies, including advertising campaigns and sales promotions
- - Highest percentage of customers persuaded to purchase new packages
- Communicates updates and other necessary information to database and provides exceptional customer service to internal/external customers and resolves customer requests/disputes timely
- - Acknowledged for receiving the highest number of favourable customer response
- Maintain knowledge of current sales and promotions and policies regarding new and existing customers
Sales Agent
Fireco
01.2009 - 01.2013
- Inbound/Outbound calls for client –facing customer service while assisting customers to desired benefits concerts, answering questions and coordinating donations for children’s free safety programs through fire department
- Ability to work well independently
Regional Manager
20/20 Communications
01.2004 - 01.2008
- Door to door sales of Bellsouth and Directv products.
- Top salesman in the Greensboro division.
- Managed the sales representatives, sales, bookkeeping and marketing strategies
Education
Some College (No Degree) - Radio and Television Broadcasting
North Carolina Agricultural and Technical State University
NCSkills
- Strong Interpersonal skills
- Meet and/or Exceed Sales Quota
- Customer Service
- Problem Identification
- Energetic
- Problem Resolution
- Drive new business
- Time Management
- Strategic Documentation
- Oral Communication
- Written Communication
- Detail oriented
- Fast learner
- Exceptional work ethic
- Self directing
- Collaborative
- Ability to diffuse difficult situations
- Personal interest in customer satisfaction
- Exceptional organizational management skills
- Positive team player
- Responsible
- Independent worker
- Proven motivational skills
- Leadership skills
- Outstanding ability to pass excellent judgment
- Advanced proficiency in Word
- Outlook
- Excel
- PowerPoint
- Basic office functions
- Clerical functions
References
Supplied upon request
Educational Courses
- Business Administration
- Broadcasting/ Journalism
- Principles of Marketing
- Consumer behaviour
- International Business
- Mediation & Conflict Resolution
- New Product Marketing
- Business Fundamentals
- Strategic Management
Timeline
Licensed Health Insurance Agent
GoHealth
08.2021 - Current
Sales Agent
SellWell Media
04.2016 - 04.2021
Master Sales Agent
Red Ventures
01.2014 - 01.2016
Sales Agent
Fireco
01.2009 - 01.2013
Regional Manager
20/20 Communications
01.2004 - 01.2008
Some College (No Degree) - Radio and Television Broadcasting
North Carolina Agricultural and Technical State University
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