Howard Grasty
Hilliard
Summary
Dynamic service advisor with a strong background in team supervision and staff training. Skilled in managing service timelines and ensuring smooth operations, contributing to improved customer experiences and operational efficiency. Results-driven service advisor with expertise in customer relationship management and conflict resolution. Proven ability to enhance customer satisfaction through effective service recommendations and timely payment processing. Adaptable professional known for exceptional problem-solving skills and service recommendations. Experience in managing customer inquiries and training staff, committed to delivering high-quality service and maintaining organized operations. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
17
17
years of professional experience
Work History
Service Advisor
Nalley GMC Brunswick
Brunswick
10.2024 - 09.2025
- Assisted customers with inquiries and service needs efficiently.
- Scheduled appointments and managed service timelines effectively.
- Communicated service recommendations clearly to customers.
- Processed customer payments and maintained accurate records.
- Collaborated with technicians to ensure smooth service operations.
- Maintained a clean and organized service area for safety.
- Resolved customer complaints with professionalism and care.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Supervised daily operations for customer service team and ensured smooth workflow.
- Trained staff on service protocols and company standards for quality assurance.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
Warehouse Worker
Republic National Distribution
Jacksonville
01.2024 - 08.2024
- Operated forklifts to safely move products throughout the warehouse.
- Loaded and unloaded shipments following safety protocols and procedures.
- Maintained cleanliness and organization of workspaces to ensure safety.
- Followed standard operating procedures for efficient warehouse operations.
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Followed established guidelines for picking orders accurately.
- Ensured safety protocols were followed at all times while operating machinery.
- Performed cycle counts to maintain accurate inventory records.
- Identified discrepancies between physical count and computer data.
- Used digital database to keep records of units and stock moved.
Service Advisor
Bennett Chevrolet Buick
Kingsland
04.2019 - 12.2023
- Assisted customers in understanding service options and vehicle maintenance needs.
- Coordinated service appointments and managed customer inquiries effectively.
- Greeted customers, identified their needs and provided advice on automotive services.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
Automotive Sales Consultant
Bennett Chrysler Dodge
Kingsland
03.2015 - 04.2019
- Engaged customers to identify vehicle preferences and needs.
- Demonstrated vehicle features and capabilities to prospective buyers.
- Assisted clients with financing options and paperwork during purchase process.
- Managed customer inquiries through phone, email, and in-person interactions.
- Provided follow-up communication to ensure customer satisfaction post-sale.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Generated leads through cold calling prospective clients.
- Greeted customers and identified their automotive needs.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Processed transactions quickly and accurately utilizing dealership software programs.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Consistently exceeded quotas by pursuing and closing sales.
- Responded to inquiries from potential customers via email and telephone.
Warehouse Associate
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Jacksonville
06.2013 - 03.2015
- Conducted regular stock checks to ensure optimal inventory levels were maintained.
- Used RF scanner to pick items from bins and complete orders.
- Followed safety procedures while working in the warehouse environment.
- Transported goods within the warehouse using manual or electric powered lift trucks.
- Stacked picked items onto pallets according to customer specifications and delivery deadlines.
- Loaded merchandise onto carts or pallets for transport to designated areas.
- Verified inventory records with actual items in the warehouse.
- Assisted in cycle counting process when required.
- Maintained cleanliness of the warehouse area by sweeping floors, dusting shelves, and removing debris.
- Checked outgoing orders for accuracy prior to shipment from the warehouse facility.
Patient Care Advocate
Express Scripts Inc
St Marys
08.2011 - 06.2013
- Provided support to patients navigating prescription medication processes.
- Assisted in resolving patient inquiries and concerns regarding their care.
- Coordinated communication between patients and healthcare providers effectively.
- Provided education about healthcare services available through public programs such as Medicaid and Medicare.
- Educated patients on preventive health measures and lifestyle modifications that could reduce their risk of developing serious illnesses.
- Facilitated communication between physicians, nurses, social workers, family members, and other stakeholders in the patient's care.
- Participated in quality improvement initiatives aimed at improving overall patient experience.
Shift Supervisor
CVS Pharmacy
Kingsland
06.2010 - 08.2011
- Supervised team members to ensure compliance with safety protocols and operational standards.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Trained new employees on company procedures and best practices for operations.
- Monitored inventory levels and assisted with restocking supplies as needed.
- Conducted regular inspections of work areas to maintain cleanliness and organization.
- Resolved customer inquiries and complaints to enhance service quality during shifts.
- Implemented process improvements to streamline daily operations and reduce delays.
- Communicated effectively with management regarding team performance and operational needs.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
Deli Associate
Winn Dixie Supermarket
Yulee
05.2008 - 06.2010
- Prepared deli products according to food safety and quality standards.
- Assisted customers with product selection and provided recommendations.
- Operated slicing equipment and maintained cleanliness of work area.
- Built and replenished displays of deli products for optimal presentation.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels and reported shortages to management promptly.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Checked expiration dates on packaged goods before placing them on display.
Education
High School Diploma -
Camden County Highschool
Kingsland05-2010
Skills
- Customer relationship management
- Service recommendations
- Parts ordering
- Time management
- Payment processing
- Vehicle inspection
- Inventory management
- Team supervision
- Employee training
- Conflict resolution
- Problem solving
- Sales techniques
- Account management
- CRM software
- Service order flow
- Records maintenance
- Staff education and training
- Records management
- Clerical support
- Service estimates
- Tech-Savvy
- Customer service
- Sales expertise
- Price quoting
- Data processing
- Team player mentality
- Bill preparation
- High-energy attitude
- Service upselling
- Time management abilities
- Sales strategies
- Vehicle maintenance
- Service scheduling
Languages
English
Professional
Affiliations
- Highschool Football
- NASCAR
- Family
- GOD
Timeline
Service Advisor
Nalley GMC Brunswick
10.2024 - 09.2025
Warehouse Worker
Republic National Distribution
01.2024 - 08.2024
Service Advisor
Bennett Chevrolet Buick
04.2019 - 12.2023
Automotive Sales Consultant
Bennett Chrysler Dodge
03.2015 - 04.2019
Warehouse Associate
REPUBLIC NATIONAL DISTRIBUTING COMPANY
06.2013 - 03.2015
Patient Care Advocate
Express Scripts Inc
08.2011 - 06.2013
Shift Supervisor
CVS Pharmacy
06.2010 - 08.2011
Deli Associate
Winn Dixie Supermarket
05.2008 - 06.2010
High School Diploma -
Camden County Highschool