Summary
Overview
Work History
Education
Skills
Timeline
Generic

Howard Gray

DeSoto,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

FFE Transportation Services
Lancaster, TX
09.2024 - 05.2025
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Managed customer accounts, including order entry, tracking, invoicing and collections.

Product Coordinator

Romark Logistics
Lancaster, Texas
11.2022 - 11.2023
  • Managed a team of workers involved in receiving, stocking, picking and packing orders.
  • Coordinated with vendors, suppliers, and customers to ensure timely delivery of orders.
  • Generated warehouse shipping documents, packing lists and invoices.

Lead Administrator

DHL
Wilmer, Texas
10.2020 - 11.2022
  • Created reports detailing shipment information such as quantity received or shipped out, product availability.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Reviewed work orders to determine work assignments and material and equipment needs.

Warehouse Administrator

Wayfair
Lancaster, Texas
06.2019 - 10.2021
  • Maintained accurate records of incoming and outgoing shipments.
  • Coordinated with other departments to ensure efficient workflow within the warehouse environment.
  • Scheduled deliveries of goods from suppliers to customers according to established procedures.
  • Processed customer orders and ensured accuracy in order fulfillment.

Warehouse Supervisor

Aviall, A Boeing
Irving, Texas
12.2009 - 03.2017
  • Coordinated with other departments to ensure smooth flow of materials.
  • Conducted training sessions for new employees on proper use of equipment and safety protocols.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.

Education

Associate of Arts - Business Administration

Mountain View College
Dallas, TX
05-2004

Skills

  • Order tracking
  • Customer account management
  • Invoicing processes
  • Vendor coordination
  • Shipping documentation
  • Data entry accuracy
  • Task delegation

Timeline

Customer Service Representative

FFE Transportation Services
09.2024 - 05.2025

Product Coordinator

Romark Logistics
11.2022 - 11.2023

Lead Administrator

DHL
10.2020 - 11.2022

Warehouse Administrator

Wayfair
06.2019 - 10.2021

Warehouse Supervisor

Aviall, A Boeing
12.2009 - 03.2017

Associate of Arts - Business Administration

Mountain View College

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