Howard Greenberg
Silver Spring,MD
Summary
Highly proactive manager with over 20 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Overview
21
21
years of professional experience
Work History
Managing Partner/Executive Chef
Fat Pete's BBQ
Washington, DC
06.2014 - 09.2018
- Oversaw all operations of A full service, sit down BBQ restaurant with seating for 125 and 2 bars with annual sales exceeding $4 million.
- Oversaw Food and Beverage production for 2 fast casual BBQ carryout concepts and a food truck. Yearly sales in excess of $2 million.·
- Increased sales by 12% in 2015, 4% in 2016 and by 9% in 2017.
- Increased same store profits by 14% in 2015 and by 6% in 2016 setting all time highs in profits for the restaurant.
- Featured in Washington Post's Top 10 BBQ Restaurants every year since opening in 2004. Awarded #1 in 2015
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Ensured personnel safety, kitchen sanitation and proper food handling or storage.
- Hired, trained and managed all restaurant staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Managed bar inventory, restocked supplies and placed orders.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
General Manager
Sign of the Whale DC
Washington, DC
01.2012 - 05.2014
- Oversaw all departments, including FOH and BOH for a $4 million annual revenue-producing Restaurant/Bar establishment.
- Trained, coached and mentored staff to ensure smooth adoption of corporate program.
- Incorporated suggested changes to menus and promotions to drive sales.
- Cultivated and strengthened lasting customer relationships.
- Increased sales by 8% in 2012 and by 11% in 2013 setting all time sales records.
- Increased profits by 10% in 2012 and by 12% in 2013 setting all time highs in revenue for the restaurant..
- Developed and rolled out new food and cocktail menus resulting in increased guest averages and
- Created new revenue streams through partnerships with marketing platforms like groupon, resulting in increased sales during slow periods.
- Leveraged our corporate sales to establish preferred pricing with local vendors decreasing our costs by over 8%.
Bar Manager
Sign of the Whale DC
Washington, DC
05.2011 - 01.2012
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
- Managed bar inventory, restocked supplies and placed orders.
- Updated daily logs, computer tracking systems and other relevant documentation.
General Sales Manager
Washington Wholesale Liquor Company, LLC
Washington, DC
01.2009 - 03.2011
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
- Developed and strengthened high-performance sales team turning over $20MM per quarter.
- Maintained extensive knowledge of company products and services.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Trained and coached a team of 24 sales professionals focused on servicing On and Off Premise accounts.
- Developed and assigned monthly sales quotas for 5 sales divisions in DC.
Sales Representative and Sales Manager
Washington Wholesale Liquor Company, LLC
Washington, DC
05.2000 - 03.2011
- Managed route planning and travel schedule.
- Visited clients on-site to give benefit-oriented sales presentations.
- Presented latest merchandise to prospective buyers.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Submitted and tracked orders.
Bartender
The Dubliner Restaurant
Washington, DC
03.1998 - 04.2000
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Poured drinks using standard pour according to specifications.
- Waited on multiple customers at the bar and throughout the bar area.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Managed strict beverage control to minimize waste.
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Consistently used suggestive selling techniques.
Education
DePaul University
Chicago, IL1991
Skills
- Budget development
- Extensive liquor, beer and wine knowledge
- Coaching and mentoring
- Proven record for developing regulars
- Cocktail menu creation
- Safe Serve License
- Clear and effective communication
- Staff training/development
- Collaborative team player
- POS systems- Aloha, Micros, Positouch, Breadcrumb
- Passed Court of Master Sommeliers level 1 exam with honors
Timeline
Managing Partner/Executive Chef
Fat Pete's BBQ
06.2014 - 09.2018
General Manager
Sign of the Whale DC
01.2012 - 05.2014
Bar Manager
Sign of the Whale DC
05.2011 - 01.2012
General Sales Manager
Washington Wholesale Liquor Company, LLC
01.2009 - 03.2011
Sales Representative and Sales Manager
Washington Wholesale Liquor Company, LLC
05.2000 - 03.2011
Bartender
The Dubliner Restaurant
03.1998 - 04.2000
DePaul University
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