Howard Hough
Willow Spring,NC
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated service expertise, including competitive offerings, pricing, and market positioning. Customer-focused professional with successful 20plus-year career in tire sales and automotive repair sector. Dynamic successful applying sales and knowledge in busy business environment. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
29
29
years of professional experience
Work History
Manager
NTB / Mavis Tire
06.2017 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Non-Commissioned Officer
NC Army National Guard
07.2005 - 03.2022
Sales Associate
Firestone Complete Auto
03.2010 - 06.2017
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Delegated tasks and managed workload for employees based on daily and weekly schedules.
- Led and assigned regular training for employees to include safety training, equipment training and job-specific training.
- Identified and properly disposed of tires worn or damaged beyond restoration, informing clients of need for replacement and guiding through new tire and warranty selection process.
Senior Assistant Manager
Discount Tire
05.1995 - 03.2007
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Completion of Course - Automotive Repair
ABC Tech
Tucson, AZHigh School Diploma -
Desert View High School
Tucson, AZSkills
- Strategic Planning
- Workforce Management
- Staff Development
- Policy Implementation
- Performance Management
- Operations Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Verbal and Written Communication
- Budget Control
- Expectation Setting
Timeline
Manager
NTB / Mavis Tire
06.2017 - Current
Sales Associate
Firestone Complete Auto
03.2010 - 06.2017
Non-Commissioned Officer
NC Army National Guard
07.2005 - 03.2022
Senior Assistant Manager
Discount Tire
05.1995 - 03.2007
Completion of Course - Automotive Repair
ABC Tech
High School Diploma -
Desert View High School
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