Summary
Overview
Work History
Education
Skills
Phone
Continuing Education
Timeline
Generic

Howard Jones

Redondo Beach,California

Summary

Adept at driving technological advancements and productivity improvements, I spearheaded a major project at Ricoh, USA, enhancing system efficiency by integrating advanced Windows Server and Citrix solutions. My leadership in network administration and problem-solving skills saved significant costs, showcasing my ability to deliver under pressure.

Overview

23
23
years of professional experience

Work History

Field Service Support Technician

Mattel/HCL
11.2022 - Current
  • Imaging and Configuring Dell and Apple Laptops (IMACD)
  • Performed trouble shooting on all type of corporate model printers
  • Work with SCCM, Active Directory, and JAMF daily
  • Work with Network team performing diagnostic procedures using Wireshark
  • Assist Voice Team with the setting up of Cisco model 7925G wireless IP phones (Jabber)
  • Use Service Now as the ticketing system
  • Install specific software packages remotely
  • Responsible for escalating and assisting the network team with any issues that occur

Technical Account Support Specialist

Ricoh, USA
04.2015 - 11.2021
  • Responsible for administration of Streamline (SLNX ver
  • 3.3.2.2
  • Performed trouble shooting on all Ricoh model printers
  • Completed daily the Health Check Maintenance of the SLNX system
  • Performed Application log captures and Wire Shark packet captures
  • Performed software installs on servers with Windows 10 operating system
  • Created Weekly Status and QBR reports
  • Worked with the on-site technicians regarding trouble shooting and resolving device(s) issues
  • Worked with the Service Delivery Manager to ensure that all the fleet was accounted for and properly functioning
  • Familiar with Windows servers 2016 and 2019
  • Performed a major (DHL which had a fleet of 425 printers that had to updated with new version of sw
  • I was the primary implementer, had project management responsibilities and performed the troubleshooting of any issues that occurred
  • Completed the project on time

Sr. System Integration Analyst

Dell Physician Services
11.2011 - 10.2012
  • Creating VM ESXi 5.0 VMware vSphere client on 2003 and 2008 Dell servers
  • Maintaining both HW and SW for our clients in a cloud environment
  • Performing Active Directory tasks using Group Policies, Security Groups, and Permissions
  • Supported CISCO Any Connect VPN tunnels using Raduis for Authentication purposes (IPsec protocol used (Putty to establish session)
  • Work with Print Servers, fax machines, SQL data base for file shrinking and other DB manipulations
  • Perform an assorted of maintenance tasks for Dell 2950 and r710 servers along with Disk Drive replacements and upgrades (firmware and driver updates, memory replacement or upgrades, PERC Controller Battery replacements, assisting with the conversion from LT03-LT05 tape backups to a SAN (DV backups) environment
  • Work with Citrix administration and issues, Load Balancing, session printing, roaming profiles, and remote desktop connections

Citrix Systems Administrator/Technical Support Engineer/Network Analyst

Computrition
10.2006 - 04.2010
  • Responsible for the increase of revenue by increasing the number of facilities (residing on our Managed Hosting Site) using our dietary software package
  • Performed Citrix and Network administration for the Managed Hosted clients
  • Installed, configured, trouble shoot, upgrade, and maintained hardware and software interfaces with the operating systems
  • Enhanced the Technical Support department (Citrix, network, application, and network printing) by re-structuring how support calls or issues are handled and resolved in a timely manner
  • Inherited the responsibility of creating network accounts in Active Directory
  • Became the lead staff member for the resolution of network and printing issues involved with our Business Partners and the Managed Hosting site
  • Executed the migration process (from XP workstations to Windows 7) for my previous company using Altris PC Transplant’s wizard-driving interface
  • Performed technical and project management roles with the Oracle database upgrade project

Systems Technical Consultant

Kaiser Permanente
07.2005 - 10.2006
  • Accomplished the completion of the hardware deployment of new Dell workstations to 250 users before the project deadline date and used SNMP for the administrative tasks in order to expedite the deployment project
  • Worked as a team member with other technical staff networking to ensure connectivity and system compatibility
  • Responsible for supervising four other contractors (Spherion contractors) for DMD project
  • Used SMART and SAT tools located on the network for the migration of users (data and applications0 personal information
  • Did the configurations for users on Outlook and Lotus Notes after being upgraded with new computers
  • Responsible for desktop and network issues (Active Directory) for Business Partners located in the different buildings

Support Specialist

Northrop Grumman
01.2003 - 11.2003
  • Saved the corporation a significant amount of revenue by implementing new procedures and policies that made the project more efficient
  • Accepted the leadership of the Network and Desktop support tasks which allowed me to use Network Administration in Active Directory
  • Responsible for SMS administrative analysis and functions
  • Created and maintained system documentation

Network Administrator

Countrywide Financial Corporation
01.2002 - 12.2002
  • Responsible for setting up and removing Network Identification entities (Network Ids’)
  • Created a more proficient network administration department by assisting with the migration of users’ information to a cluster environment
  • Set up network printer mappings for individual users
  • Created Global Groups and assigned individual users into these groups in order them to be able to access certain applications and software
  • Performed Users’ Personal Drive moves from one File Server to another
  • Responsible for the creation and support of VPN configurations

Education

B.S. - Biology

University of Tennessee
Knoxville, TN

Skills

  • Windows NT
  • Windows XP
  • Windows 7
  • Windows 10
  • Windows Server Administration
  • Windows servers 2003
  • Windows servers 2008
  • Citrix 40
  • Citrix 45
  • Citrix 60
  • Cisco 4000 series Routers
  • Cisco 3600 series Routers
  • Cisco 2600 series Routers
  • Cisco 1600 series Routers
  • Cisco 2900 series Switches
  • Hubs
  • Laptops
  • Workstations
  • Servers
  • HP
  • Dell
  • Compaq
  • IBM
  • Raid
  • Network Cards
  • MAC Book Pro
  • Printers
  • Exchange
  • Citrix Client
  • Citrix Server
  • Windows Terminal Server
  • VMware ESX
  • VMware vSphere Management
  • Backup Exec
  • WebEx
  • McAfee
  • Norton
  • MS Office Suite
  • Terminal Server Management
  • SCCM
  • LAN
  • WAN
  • TCP/IP
  • DNS
  • DHCP
  • POP3
  • MTP
  • FTP
  • TELNET
  • VPN
  • RIP
  • NAT
  • TFTP
  • Ethernet

Phone

cell, (661) 227-1638

Continuing Education

Attempting to be Cloud certified

Timeline

Field Service Support Technician

Mattel/HCL
11.2022 - Current

Technical Account Support Specialist

Ricoh, USA
04.2015 - 11.2021

Sr. System Integration Analyst

Dell Physician Services
11.2011 - 10.2012

Citrix Systems Administrator/Technical Support Engineer/Network Analyst

Computrition
10.2006 - 04.2010

Systems Technical Consultant

Kaiser Permanente
07.2005 - 10.2006

Support Specialist

Northrop Grumman
01.2003 - 11.2003

Network Administrator

Countrywide Financial Corporation
01.2002 - 12.2002

B.S. - Biology

University of Tennessee

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