Howard MacCalla
City Of Winter Haven, Fl
Winter Haven,FL
1
Certification
8
years of professional experience
Proactive and adaptable individual with a versatile background in operations and safety management. Experienced in supervising teams and coordinating aircraft logistics, committed to driving safety compliance and improving workflow efficiencies in dynamic environments.
Work History
Operations Technician
2 Years 4 Months- Monitored facility systems to ensure compliance with safety regulations.
- Operated and maintained equipment for efficient city operations.
- Assisted in troubleshooting operational issues to minimize downtime.
- Collaborated with team members to improve workflow efficiency.
- Coordinated aircraft arrivals and departures, ensuring timely operations and safety compliance.
- Trained new team members on operational procedures and best practices for efficiency enhancement.
Sales Associate
7 Months- Developed strong customer relationships through effective communication and personalized service.
- Exceeded sales targets by implementing tailored promotional strategies and product demonstrations.
- Collaborated with team members to optimize inventory management and streamline order fulfillment processes.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Lead Lifeguard
4 Years 7 Months- Responded swiftly to emergencies, providing first aid and coordinating rescue efforts as necessary.
- Trained and mentored junior lifeguards on emergency response protocols and safety procedures.
- Conducted regular safety drills to enhance team readiness and response times in emergency situations.
- Monitored pool activities, enforcing rules to maintain a safe environment for guests and staff.
- Supervised daily operations to ensure safety and compliance with aquatic facility standards.
- Responded swiftly to emergencies, providing first aid and coordinating rescue efforts.
- Evaluated lifeguard performance, providing constructive feedback to improve team effectiveness and service quality.
- Collaborated with fellow lifeguards to ensure seamless shift transitions and consistent coverage throughout operation hours.
Education
High School Diploma
Skills
Ground support coordination
Ramp operations
Ground support operations
Weather monitoring awareness
Operational efficiency
Ramp management
Equipment maintenance
Strong decision-making
Superior customer service
Certification
- Certified via Safety First as an Operations Technician, City of Winter Haven (Winter Haven Regional Airport) - 2.5 years
Timeline
Operations Technician
City Of Winter Haven, Fl
04.2024 - CurrentRead More
Sales Associate
GP Mobile
08.2023 - 03.2024Read More
Lead Lifeguard
Merlin Entertainments Group Ltd.
12.2018 - 07.2023Read More
Lake Region High School
High School Diploma
Read More