Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Howard Mercado

Havre de Grace,MD

Summary

Dynamic Food Service Manager with extensive experience in nutritional Services, excelling in culinary expertise and food safety regulations. Proven track record in managing large teams and enhancing operational efficiency, while implementing innovative menu concepts. Adept at budgeting and supply ordering, fostering a collaborative environment to ensure exceptional service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Chef Manager

Compass Group
02.2023 - 12.2024
  • Account Manager
  • Overseeing Food Preparation
  • Managing Kitchen Staff
  • Budgeting and Purchasing
  • Monitoring Sanitation and Kitchen Safety Standards
  • Creating Menus and Implementing New Operational Ideas
  • Client liaison
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Food Service Operations Manager

Sodexo/Stevenson University
10.2022 - 01.2023
  • Managed the front and back of the house of the Rockland Marketplace dining operation including food production, staff scheduling, cash handling, student meal plans and adhering to Sodexo operational excellence standards
  • Managed and coordinated, planned, staff scheduling, food production, menu planning, lay out, execution and break down of large and high end catering functions including Gala events and Athletic award ceremonies
  • In conjunction with the General Manager and professional staff to conduct training of University Support Staff (USS) and hourly student employees in proper use of equipment; food preparation techniques; safe food handling and storage; food allergies; organization of work; and quality standards
  • Work with professional staff to establish policy and instructions and training documents for equipment cleaning and maintenance
  • Instruct and supervise personnel in the operation and maintenance of equipment and work area by using established procedures to decrease personal injury and increase equipment life
  • Report equipment problems to maintenance or professional staff for proper repair
  • Overall Managed volume is 12 million and 80 employees directly report to me

Patient Services Manager

Sodexo/Jersey City Medical Center RWJ Barnabas Health
10.2020 - 01.2022
  • Nutrition services managers hold managerial responsibility for overseeing the day-to-day operational, purchasing, menu planning, and budgeting aspects of clinical food service
  • Hiring and training qualified food preparation and nutrition staff is one of the job's key duties
  • On a typical day, nutrition services managers conducts nutritional analysis, delegating staff schedules, inspecting kitchens, setting department policies, maintaining high sanitation standards, purchasing cooking equipment, and auditing service plans
  • Nutrition services managers works closely with dietitians and nutritionists to adapt patient menus based on special diet restrictions
  • Operations are constantly changing based on patients' needs, so nutrition services managers need to have the quick thinking and flexible problem-solving skills to keep up
  • Being organized with good attention to detail is a must for nutrition services managers to keep meticulous records of dietary meal delivery plans
  • Nutrition services managers also have to possess a certain level of clinical skills to know when nutrient gaps must be filled to encourage healthy eating

Sous Chef/Kitchen Manager

Upper Chesapeake Hospital
02.2016 - 06.2020
  • The Nutritional Services Sous Chef is responsible for the day to day activities of their assigned shift
  • This includes opening and/or closing of the department, handling of money and cash registers, patient line, retail operations, catering, utility staff, room service associates, production staff, physician's lounge, and any or all other duties assigned
  • This is a hands on, fast paced position
  • My position is also responsible for schedules, discipline, performance reviews, and accountability
  • Knowledge of MICROS and CBORD, patient line, room service, Supervised 70 team members and Reports directly to the Director of Nutritional Services

Education

Associate of Applied Science - Business Administration And Management

Montclair State University
Montclair, NJ

Skills

  • Food Safety Management

  • Food Safety Compliance

  • Culinary Proficiency

  • Inventory Management

  • Microsoft Office Software

Certification

ServSafe


Managing Food Allergens & Gluten in a Commercial Settings

Languages

Spanish
Native or Bilingual

Timeline

Chef Manager

Compass Group
02.2023 - 12.2024

Food Service Operations Manager

Sodexo/Stevenson University
10.2022 - 01.2023

Patient Services Manager

Sodexo/Jersey City Medical Center RWJ Barnabas Health
10.2020 - 01.2022

Sous Chef/Kitchen Manager

Upper Chesapeake Hospital
02.2016 - 06.2020

Associate of Applied Science - Business Administration And Management

Montclair State University

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Howard Mercado