Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Training
Timeline
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Howard Montgomery

Portsmouth

Summary

Versatile worker with over 6 years of experience in the U.S. Navy, excelling in operational readiness and strategic planning. Proficient in advanced first-aid, team leadership, and innovative training programs, enhancing safety and efficiency across diverse teams. Committed to optimizing logistics and security measures, consistently ensuring compliance and reducing operational costs while managing a team to maintain top condition of naval equipment.

Overview

1
1
year of professional experience

Work History

Asst. Manager

Kroger
07.2018
  • Managed team to enhance customer satisfaction, boosting feedback scores by 12%.
  • Streamlined inventory processes, reducing waste and saving costs.
  • Trained staff, improving service efficiency and team collaboration.
  • Resolved customer issues promptly, enhancing store reputation.
  • Implemented sales strategies, resulting in increased revenue.
  • Introduced customer loyalty program, driving repeat business and sales growth. Revamped store layout, improving product visibility and customer experience.
  • Ensured compliance with health and safety regulations, maintaining a spotless store record. Managed inventory with precision, minimizing stockouts and overstock situations.
  • Cultivated a positive work environment, reducing staff turnover. Implemented flexible scheduling, improving work-life balance and employee satisfaction.
  • Led team initiatives to enhance customer satisfaction, resulting in significant improvement in feedback scores and overall store reputation.
  • Implemented new inventory management system, optimizing stock levels and substantially reducing waste, leading to notable cost savings.
  • Developed and executed comprehensive staff training programs, fostering improved service efficiency and strengthening team dynamics.
  • Led team initiatives to boost customer satisfaction, resulting in 12% improvement in feedback scores and enhanced store reputation.
  • Revamped store layout and implemented customer loyalty program, driving increased product visibility, repeat business, and overall sales growth.
  • Optimized inventory management, minimizing stockouts and overstock situations, leading to reduced waste and substantial cost savings.
  • Cultivated positive work environment and implemented flexible scheduling, improving employee satisfaction and reducing staff turnover.
  • Developed comprehensive staff training programs, fostering improved service efficiency and strengthening team dynamics across departments.
  • Led customer satisfaction initiatives, boosting feedback scores by 12%. Optimized inventory, reducing waste and costs. Trained staff, enhancing service efficiency.

Boatswains Mate

U.S. Navy
07.2024 - Current
  • Lead ship maintenance, ensuring operational readiness and safety.
  • Coordinate logistics for repair parts, optimizing supply chain efficiency.
  • Manage reaction force, enhancing ship security against potential threats.
  • Supervise team in first-aid and rescue operations, improving response time.
  • Operate aerial platforms and firearms, maintaining high proficiency.
  • Foster teamwork in diverse crews, enhancing mission success. Implement innovative training programs, elevating overall team competence and readiness.
  • Streamline logistics processes, reducing equipment downtime. Develop and execute strategic plans, consistently meeting or exceeding operational objectives.
  • Meticulously maintain ship's logs and records, ensuring compliance with naval regulations. Conduct thorough inspections, identifying and resolving potential issues.
  • Develop cutting-edge training programs, elevating crew competence. Optimize supply chain processes, reducing operational costs. Introduce advanced security measures, strengthening ship defenses.
  • Streamline maintenance procedures, significantly reducing repair times. Enhance emergency response protocols, improving team reaction speed. Implement efficient record-keeping systems, ensuring regulatory compliance.
  • Foster cohesive teamwork among diverse crew members, boosting mission success rates. Coordinate cross-functional efforts in logistics, maximizing resource utilization. Lead joint training exercises, enhancing overall readiness.
  • Lead ship maintenance and logistics operations, ensuring operational readiness. Implement advanced security measures and streamline processes for enhanced efficiency.
  • Develop cutting-edge training programs to elevate crew competence. Introduce novel approaches to optimize supply chain, significantly reducing operational costs.
  • Enhance emergency response protocols, improving team reaction speed. Streamline maintenance procedures, drastically reducing repair times.
  • Foster cohesive teamwork among diverse crew members, boosting mission success rates. Coordinate cross-functional efforts in logistics operations.
  • Meticulously maintain ship's logs and records, ensuring compliance with naval regulations. Conduct thorough inspections to identify and resolve potential issues.
  • Lead ship maintenance and logistics operations, ensuring operational readiness and safety. Implement advanced security measures, enhancing ship defenses.

Dispatcher

Silbar Security
02.2025 - 07.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.
  • Coordinated logistics for field units, optimizing routes for faster response times.
  • Reduced response times to emergency situations, coordinating effectively with multiple agencies.
  • Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.

Security Gaurd

Silbar Security
02.2025 - 07.2025
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Checked and verified photo identification prior to granting facility access.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
  • Enhanced security perimeter integrity by conducting regular patrols of property.
  • Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
  • Reduced false alarm responses, accurately assessing and responding to security alerts.

Education

High School Diploma -

Spring Valley
Columbia, SC
07.2018

Skills

  • ADVANCED FIRST-AID/STRETCHER BEARER - Experienced
  • REACTION FORCE TEAM LEADER - Experienced
  • WORK CENTER SUPERVISOR - Experienced
  • BOATSWAIN MATE OF THE WATCH(BMOW) - Expert
  • M-9 Operator - Expert
  • M16 (SERIES) RIFLE OPERATOR - Skillful
  • ADVANCED DAMAGE CONTROL - Skillful
  • BASIC CHEMICAL, BIOLOGICAL, AND RADIOLOGICAL (CBR) DEFENSE - Skillful
  • Man Lift Operator - Expert
  • Forklift Operator - Beginner
  • Heavy Lifter - Expert
  • DCSJ Unarmed Certified - Skillful
  • Customer service support
  • Customer service monitoring
  • Customer service skills
  • Microsoft Excel
  • Attention to detail
  • Data accuracy
  • Accuracy and attention to detail
  • Time management
  • Fast typing speed
  • Customer Service-oriented
  • Data management
  • Problem-solving
  • Data entry
  • Data processing

Hobbies and Interests

I love to work out and maintain a clean diet.

Training

  • Feb 2025 - 01E Security Officer Core Subjects at Abendock Security Training School
  • Feb 2025 - Armed Security Officer Arrest Authority at Abendock Security Training School

Timeline

Dispatcher

Silbar Security
02.2025 - 07.2025

Security Gaurd

Silbar Security
02.2025 - 07.2025

Boatswains Mate

U.S. Navy
07.2024 - Current

Asst. Manager

Kroger
07.2018

High School Diploma -

Spring Valley

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