Howard Montgomery
Portsmouth
Summary
Versatile worker with over 6 years of experience in the U.S. Navy, excelling in operational readiness and strategic planning. Proficient in advanced first-aid, team leadership, and innovative training programs, enhancing safety and efficiency across diverse teams. Committed to optimizing logistics and security measures, consistently ensuring compliance and reducing operational costs while managing a team to maintain top condition of naval equipment.
Overview
1
1
year of professional experience
Work History
Asst. Manager
Kroger
Columbia, SC
07.2018
- Managed team to enhance customer satisfaction, boosting feedback scores by 12%.
- Streamlined inventory processes, reducing waste and saving costs.
- Trained staff, improving service efficiency and team collaboration.
- Resolved customer issues promptly, enhancing store reputation.
- Implemented sales strategies, resulting in increased revenue.
- Introduced customer loyalty program, driving repeat business and sales growth. Revamped store layout, improving product visibility and customer experience.
- Ensured compliance with health and safety regulations, maintaining a spotless store record. Managed inventory with precision, minimizing stockouts and overstock situations.
- Cultivated a positive work environment, reducing staff turnover. Implemented flexible scheduling, improving work-life balance and employee satisfaction.
- Led team initiatives to enhance customer satisfaction, resulting in significant improvement in feedback scores and overall store reputation.
- Implemented new inventory management system, optimizing stock levels and substantially reducing waste, leading to notable cost savings.
- Developed and executed comprehensive staff training programs, fostering improved service efficiency and strengthening team dynamics.
- Led team initiatives to boost customer satisfaction, resulting in 12% improvement in feedback scores and enhanced store reputation.
- Revamped store layout and implemented customer loyalty program, driving increased product visibility, repeat business, and overall sales growth.
- Optimized inventory management, minimizing stockouts and overstock situations, leading to reduced waste and substantial cost savings.
- Cultivated positive work environment and implemented flexible scheduling, improving employee satisfaction and reducing staff turnover.
- Developed comprehensive staff training programs, fostering improved service efficiency and strengthening team dynamics across departments.
- Led customer satisfaction initiatives, boosting feedback scores by 12%. Optimized inventory, reducing waste and costs. Trained staff, enhancing service efficiency.
Boatswains Mate
U.S. Navy
Norfolk, VA
07.2024 - Current
- Lead ship maintenance, ensuring operational readiness and safety.
- Coordinate logistics for repair parts, optimizing supply chain efficiency.
- Manage reaction force, enhancing ship security against potential threats.
- Supervise team in first-aid and rescue operations, improving response time.
- Operate aerial platforms and firearms, maintaining high proficiency.
- Foster teamwork in diverse crews, enhancing mission success. Implement innovative training programs, elevating overall team competence and readiness.
- Streamline logistics processes, reducing equipment downtime. Develop and execute strategic plans, consistently meeting or exceeding operational objectives.
- Meticulously maintain ship's logs and records, ensuring compliance with naval regulations. Conduct thorough inspections, identifying and resolving potential issues.
- Develop cutting-edge training programs, elevating crew competence. Optimize supply chain processes, reducing operational costs. Introduce advanced security measures, strengthening ship defenses.
- Streamline maintenance procedures, significantly reducing repair times. Enhance emergency response protocols, improving team reaction speed. Implement efficient record-keeping systems, ensuring regulatory compliance.
- Foster cohesive teamwork among diverse crew members, boosting mission success rates. Coordinate cross-functional efforts in logistics, maximizing resource utilization. Lead joint training exercises, enhancing overall readiness.
- Lead ship maintenance and logistics operations, ensuring operational readiness. Implement advanced security measures and streamline processes for enhanced efficiency.
- Develop cutting-edge training programs to elevate crew competence. Introduce novel approaches to optimize supply chain, significantly reducing operational costs.
- Enhance emergency response protocols, improving team reaction speed. Streamline maintenance procedures, drastically reducing repair times.
- Foster cohesive teamwork among diverse crew members, boosting mission success rates. Coordinate cross-functional efforts in logistics operations.
- Meticulously maintain ship's logs and records, ensuring compliance with naval regulations. Conduct thorough inspections to identify and resolve potential issues.
- Lead ship maintenance and logistics operations, ensuring operational readiness and safety. Implement advanced security measures, enhancing ship defenses.
Dispatcher
Silbar Security
133 Kempsville Rd Ste 101 Chesapeake, VA 23320 Un
02.2025 - 07.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
Security Gaurd
Silbar Security
133 Kempsville Rd Chesapeake, VA 23320 United Sta
02.2025 - 07.2025
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
- Enhanced security perimeter integrity by conducting regular patrols of property.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
Education
High School Diploma -
Spring Valley
Columbia, SC07.2018
Skills
- ADVANCED FIRST-AID/STRETCHER BEARER - Experienced
- REACTION FORCE TEAM LEADER - Experienced
- WORK CENTER SUPERVISOR - Experienced
- BOATSWAIN MATE OF THE WATCH(BMOW) - Expert
- M-9 Operator - Expert
- M16 (SERIES) RIFLE OPERATOR - Skillful
- ADVANCED DAMAGE CONTROL - Skillful
- BASIC CHEMICAL, BIOLOGICAL, AND RADIOLOGICAL (CBR) DEFENSE - Skillful
- Man Lift Operator - Expert
- Forklift Operator - Beginner
- Heavy Lifter - Expert
- DCSJ Unarmed Certified - Skillful
- Customer service support
- Customer service monitoring
- Customer service skills
- Microsoft Excel
- Attention to detail
- Data accuracy
- Accuracy and attention to detail
- Time management
- Fast typing speed
- Customer Service-oriented
- Data management
- Problem-solving
- Data entry
- Data processing
Hobbies and Interests
I love to work out and maintain a clean diet.
Training
- Feb 2025 - 01E Security Officer Core Subjects at Abendock Security Training School
- Feb 2025 - Armed Security Officer Arrest Authority at Abendock Security Training School
Timeline
Dispatcher
Silbar Security
02.2025 - 07.2025
Security Gaurd
Silbar Security
02.2025 - 07.2025
Boatswains Mate
U.S. Navy
07.2024 - Current
Asst. Manager
Kroger
07.2018
High School Diploma -
Spring Valley