Howard Santee

Lead Technician

Firestone Complete Auto Care, BRO

08.2017 - 05.2024

Consistently met or exceeded productivity goals while maintaining high-quality workmanship on all repairs.
Expanded technical expertise through continuous learning of new vehicle technologies, tools, equipment, and repair techniques.
Streamlined repair processes by coordinating effectively with team members and prioritizing tasks as needed.
Demonstrated strong problem-solving skills in diagnosing complex mechanical issues and developing effective solutions.
Reduced downtime for clients by completing repairs swiftly using expert knowledge of vehicle systems and components.
Enhanced customer satisfaction with timely and accurate maintenance services for various vehicle models.
Stayed current with industry advancements by participating in ongoing training programs and certification courses.
Developed strong relationships with customers, earning repeat business through exceptional service delivery.
Assisted customers in understanding their vehicle''s maintenance needs, explaining the importance of routine services and addressing questions or concerns they may have.
Supported team members in completing challenging repairs, sharing knowledge, and collaborating on best practices.
Managed scheduling and work allocation for a team of technicians, ensuring efficient use of time and resources to meet customer demands effectively.
Ensured dealership compliance with manufacturer warranty requirements during routine maintenance procedures or recall-related services conducted on vehicles under warranty protection plans.
Contributed to positive customer experiences by providing clear communication regarding repair timelines and costs.
Promoted a positive company image with professional interactions both in-person and over the phone while addressing client concerns or inquiries.
Replaced damaged, missing, or defective parts with new and refurbished components.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Changed, rotated, and balanced tires on different types of vehicles.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Analyzed vehicle data using advanced diagnostic equipment.
Used specialized tools to detect leaks in gas and refrigerant systems.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Maintained accurate records of time and materials required to perform repairs and service.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.

Summary

Overview

Work History

Lead Technician

Automotive Technician

Automotive Technician

Education

No Degree - Mechanical Drafting Technology

Skills

Certification

Timeline

Lead Technician

Automotive Technician

Automotive Technician

No Degree - Mechanical Drafting Technology

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