Howard Santee
Vincent,OH
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages [Area of expertise] expertise to manage job functions. Excellent communicator with focus on results.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Lead Technician
Firestone Complete Auto Care, BRO
4060 SCHMIDT STREET
08.2017 - 05.2024
- Consistently met or exceeded productivity goals while maintaining high-quality workmanship on all repairs.
- Expanded technical expertise through continuous learning of new vehicle technologies, tools, equipment, and repair techniques.
- Streamlined repair processes by coordinating effectively with team members and prioritizing tasks as needed.
- Demonstrated strong problem-solving skills in diagnosing complex mechanical issues and developing effective solutions.
- Reduced downtime for clients by completing repairs swiftly using expert knowledge of vehicle systems and components.
- Enhanced customer satisfaction with timely and accurate maintenance services for various vehicle models.
- Stayed current with industry advancements by participating in ongoing training programs and certification courses.
- Developed strong relationships with customers, earning repeat business through exceptional service delivery.
- Assisted customers in understanding their vehicle''s maintenance needs, explaining the importance of routine services and addressing questions or concerns they may have.
- Supported team members in completing challenging repairs, sharing knowledge, and collaborating on best practices.
- Managed scheduling and work allocation for a team of technicians, ensuring efficient use of time and resources to meet customer demands effectively.
- Ensured dealership compliance with manufacturer warranty requirements during routine maintenance procedures or recall-related services conducted on vehicles under warranty protection plans.
- Contributed to positive customer experiences by providing clear communication regarding repair timelines and costs.
- Promoted a positive company image with professional interactions both in-person and over the phone while addressing client concerns or inquiries.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Automotive Technician
C & C DODGE/TOYOTA
1305 PIKE ST. MARIETTA, OH
11.2006 - 08.2017
Automotive Technician
Mcclinton Chevrolet Mitsubishi
1429 SEVENTH ST. PARKERSBURG, WV
03.1989 - 11.2006
Education
No Degree - Mechanical Drafting Technology
PARKERSBURG COMMUNITY COLLEGE
Parkersburg, WVSkills
- Testing and repair
- Diagnostic Testing
- Safety Compliance
- System Maintenance
- Blueprint Reading
- Schematics Interpretation
- Mechanical Troubleshooting
- Maintenance and repairs
- Attention to Detail
- Works Well Under Pressure
- Relationship Building
Certification
ASE MASTER CERTIFIED
HVAC RECLAIM CERTIFIED
HAZMAT CERTIFIED
TOYOTA MASTER CERTIFIED
DODGE CERTIFIED
CHEVROLET CERTIFIED
MITSUBISHI CERTIFIED
Timeline
Lead Technician
Firestone Complete Auto Care, BRO
08.2017 - 05.2024
Automotive Technician
C & C DODGE/TOYOTA
11.2006 - 08.2017
Automotive Technician
Mcclinton Chevrolet Mitsubishi
03.1989 - 11.2006
No Degree - Mechanical Drafting Technology
PARKERSBURG COMMUNITY COLLEGE