Shane Howard
Billings,MT
Summary
Dynamic maintenance leader with expertise in electrical systems troubleshooting and a strong focus on customer satisfaction. At Residential Support Services, I enhanced facility operations by reducing equipment downtime and fostering effective teamwork. Proven ability to manage projects and implement cost control strategies while ensuring compliance with safety standards.
Overview
2026
2026
years of professional experience
Work History
Head of Maintenance
Residential Support Services
2018 - Current
- Assisted in conducting routine maintenance inspections to ensure equipment functionality.
- Learned safety protocols and best practices for maintenance operations.
- Supported team with preventive maintenance tasks to minimize equipment downtime.
- Maintained accurate records of maintenance activities and repairs performed.
- Collaborated with senior staff to understand operational procedures and standards.
- Adapted quickly to new tools and technologies within the maintenance department.
- Contributed to team efforts in troubleshooting basic equipment issues effectively.
- Participated in training sessions to enhance technical knowledge and skills in maintenance tasks.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Provided guidance to management regarding project bids for onsite improvements.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Enhanced overall facility appearance with regular upkeep and preventative measures, ensuring a clean and welcoming environment for staff and visitors.
- Served as the primary liaison between facilities management teams across multiple locations, promoting cross-functional collaboration on best practices sharing initiatives.
- Coordinated emergency response efforts during critical incidents such as power outages or natural disasters, minimizing impact on business operations.
- Reduced equipment downtime through proactive identification of potential issues and timely repairs.
Education
Billings West High School
Billings, MT2004
Skills
- Floor installation expertise
- Door and window repairs
- Lighting system installation and maintenance
- Grounds maintenance and landscaping oversight
- Electrical systems troubleshooting and repair
- Plumbing repair skills
- Fire safety compliance management
- Pest control administration
- Fleet vehicle management strategies
- Cost control and budgeting skills
- Tool operation proficiency (hand and power)
- Facility upkeep expertise
- Health compliance knowledge
- Maintenance planning strategies
- Work order management skills
- Customer service delivery excellence
- Effective time management techniques
- Problem-solving mindset
- effective teamwork practices
- detail-oriented approach
- efficient multitasking capabilities
- great customer satisfaction focus
- effective team leadership
Timeline
Head of Maintenance
Residential Support Services
2018 - Current
Billings West High School