Summary
Overview
Work History
Education
Skills
Timeline
Generic

Howard Simmons

Dolton,IL

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

13
13
years of professional experience

Work History

Director of Retail Sportsbook Operations

Wind Creek Hospitality
02.2025 - Current
  • Directed strategic initiatives to enhance guest experience and operational efficiency.
  • Led cross-functional teams in executing hospitality projects, ensuring alignment with corporate goals.
  • Developed and implemented performance metrics to assess service quality and operational effectiveness.
  • Fostered partnerships with vendors to optimize resource allocation and improve cost management strategies.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Retail Operations Manager

DraftKings at Wrigley Field
03.2023 - 12.2024
  • Oversaw daily operations, ensuring efficient service delivery and compliance with organizational standards.
  • Developed and implemented training programs to enhance staff performance and operational knowledge.
  • Collaborated with cross-functional teams to optimize customer experience and strengthen brand loyalty.
  • Mentored assistant managers and supervisors fostering professional development and promoting a culture of continuous improvement.
  • Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
  • Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.

Sportsbook Supervisor

Caesars, William Hill, Pointsbet, Hard Rock International
09.2019 - 03.2023
  • Accepted a role with Hard Rock to further my career and increase my sportsbook knowledge
  • Assisted in formation SOPs, Internal Controls, Training Modules
  • Created E.O.S reports and templates
  • Assisted with interviews and evaluations
  • Supervised a team of Sportsbook Hosts at the Retail counter
  • Served as a designated trainer throughout my sportsbook career for all new Host and Supervisors
  • Trained directly with the trading team at Points Bet to learn different aspects of trading
  • Opened the second highest ranked Caesar's sportsbook in terms of revenue generated, only behind Caesars Palace in Las Vegas.

Floor Host

Club 390, Sahara Corp
08.2015 - 11.2018
  • In charge of all aspects off the club including security, dancer and staffing management, opening and closing all drawers and vaults daily, and back office reports and cash deposits.

Server

The Cheesecake Factory
11.2012 - 04.2015

Education

Diploma in Student Government in Business Management Undergraduate -

Sullivan University
Louisville, KY
09.2013

High school diploma -

Thornridge High School
South Holland, IL
05.2011

Skills

  • Managerial Experience
  • Cash Handling
  • Customer Service
  • Microsoft Office Proficient
  • Relationship building
  • Strategic planning
  • Decision-making
  • Operations management
  • People management
  • Strategies and goals
  • Employee development

Timeline

Director of Retail Sportsbook Operations

Wind Creek Hospitality
02.2025 - Current

Retail Operations Manager

DraftKings at Wrigley Field
03.2023 - 12.2024

Sportsbook Supervisor

Caesars, William Hill, Pointsbet, Hard Rock International
09.2019 - 03.2023

Floor Host

Club 390, Sahara Corp
08.2015 - 11.2018

Server

The Cheesecake Factory
11.2012 - 04.2015

Diploma in Student Government in Business Management Undergraduate -

Sullivan University

High school diploma -

Thornridge High School

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