Howard Smith
Computer Systems And Networking
Canton,MI
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
12
12
years of professional experience
Work History
Food Delivery Driver
Uber Eats
05.2021 - Current
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Processed payments, made change, and provided receipts.
Freelance Computer Tech Support
Self-employeed
01.2012 - Current
- Enhanced user experience by addressing and resolving technical issues promptly.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for customers.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Disassembled computers to perform diagnostics and check for repair needs.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Increased customer satisfaction by effectively addressing and resolving complex hardware problems.
- Conducted comprehensive hardware assessments to recommend upgrades and enhance overall performance.
- Continuously expanded knowledge of emerging technologies to stay current with industry trends and best practices in computer hardware support.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Service Porter
Victory Toyota Of Canton
05.2021 - 06.2024
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Increased service efficiency by maintaining a clean, organized, and well-stocked workspace for technicians.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Improved overall cleanliness and appearance of the dealership by regularly washing and detailing vehicles on display.
- Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
- Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Escorted drivers to vehicles and helped load or carry large items.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved cars according to customer needs.
- Delivered above and beyond service to VIP guests at property.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Maintained building exteriors for professional, clean presentation standards.
- Completed sweeping, mopping, and window-cleaning.
- Increased workplace safety by immediately reporting potential hazards.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Stored supplies safely and securely to prevent theft and damage.
- Resolved guest inquiries punctually and politely for professional customer service.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
Education
Associate of Applied Science - Computer Systems And Networking
Washtenaw Community College
Ann Arbor, MI 05.2001 -
High School Diploma -
Plymouth High School
Canton, MI 05.2001 -
Skills
- Remote Support
- Software Installation
- Printer setup
- Wireless Networking
- Hardware Repair
- Virus Removal
- IT Documentation
- Mobile Device Support
- Network configuration
- Software Updates
- Backup Management
- System diagnostics
- Virtualization Technologies
- Operating Systems Expertise
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Remote Technical Support
- Microsoft Windows and Office
- Time Management
- Troubleshooting Network Issues
- Problem-solving abilities
- Desktop support
- Application installations
- Multitasking Abilities
- Excellent Communication
- Customer service expert
- Decision-Making
- Friendly and Patient
- Hardware and Software Repair
- Technical Troubleshooting
- Self Motivation
- Adaptability and Flexibility
- Active Listening
- Attention to Detail
- Relationship Building
- Hardware diagnostics
- Support Services
- Device Installation
- Professionalism
- Reliability
- Equipment Repair
- Hardware upgrades
- System Configuration
- User Support
- System Maintenance
Timeline
Food Delivery Driver
Uber Eats
05.2021 - Current
Service Porter
Victory Toyota Of Canton
05.2021 - 06.2024
Freelance Computer Tech Support
Self-employeed
01.2012 - Current
Associate of Applied Science - Computer Systems And Networking
Washtenaw Community College
05.2001 -
High School Diploma -
Plymouth High School
05.2001 -
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