Howard Spencer
Peoria,AZ
Summary
It is important to note that I left The Hartford only to provide 24/7 in home care for my terminally ill wife.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Senior Investigator
The Hartford
Hartford, CT
10.2001 - 11.2017
- Updated documents, prepared reports and maintained case files.
- Conducted investigations into all lines of insurance investigations to include property, casualty, Workers' Compensation, disability, life, and specialty insurance,
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Planned and supervised surveillance operations.
Police Sergeant
County Of Tulare, California
Visalia, CA
05.1982 - 09.2001
- Supervised crowds at busy events to prevent injuries and property destruction.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Planned, scheduled and supervised work of [Number] subordinates.
Police Sergeant
City Of Visalia
Visalia, CA
11.1973 - 05.1982
- Supervised crowds at busy events to prevent injuries and property destruction.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Planned, scheduled and supervised work of [Number] subordinates.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Answered emergency calls for help from citizens and business owners.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Liaised with local, state and federal regulatory agencies to streamline investigation completion.
- Mitigated risks by accurately analyzing and evaluating criminal complaints, citations and search warrants while processing crime scenes for district attorney and magistrate office case preparation.
- Established and enforced employee performance policies.
- Oversaw more than 12 criminal investigations each year, specializing in Property, Narcotics, Homicide, and general crime cases.
Education
Bachelor of Arts - Criminal Justice
California State University, Sacramento
Sacramento, CA06.1973
Skills
- Evidence Processing
- Case File Preparation
- Client Correspondence
- Money Laundering Investigations
- Proficient with all Insurance Fraud Investigative data basis
- Criminal Investigation Coordination
- Electronic Filing System
- Undercover Investigations
- Investigative Skills
- Evidence Collection and Preservation
- Records Handling
- Investigative Report Preparation
- Identity Theft Training
- Investigating Discrepancies
- Case Document Updates
- Investigator Meetings
- Coordinating Recoveries
- Investigative Procedures
- Expense Reports
- Customer Satisfaction
- Intelligence Gathering
- Missing Persons Investigations
- Subject Interviewing
- Investigative Interviews
- Data Communications
- Assigning Cases
- Defensive Tactics
- Financial Crimes Expertise
- Video Surveillance Systems
- Surveillance Operations
- Digital Filing
- In-Depth Gang Knowledge
- Accounts Payable and Accounts Receivable
- Investigative Writing
- Investigation Documentation
- Stationary Surveillance
- Trial Proceedings
- Work Assignments
- Fact-Finding and Investigations
- Insurance Fraud
- Crime Prevention
- GPS Tracking Services
- Fugitive Location and Apprehension
- Fact Compilation
- Trend Evaluations
- Blood Spatter Patterns Analysis
- Crime Lab Procedures
- Public Safety
- Customer Accounts Management
- Federal Statutes
- Threat Assessment
- Court Hearings
- Outreach Initiatives
- Emergency Call Response
- Witness Interrogations and Interviews
- Site Investigation Reports
- Preserving Crime Scenes
- Vehicle Patrol
- Data Integrity
- Arresting Individuals
- Statistical Data Gathering
- Information Documentation
- Basic First Aid
- Customer Care
- Event Surveillance
- Office Organization
- Witness Presentation
- Jury Testifying
- Organizational Systems
- Administrative Oversight
- Legal Support
- Special Projects
- Updating Documentation
- Safe Weapons Usage
- Data Collections
- Community Safety
- Interrogating Suspects
- Corrective Actions
- Crime Scene Processing
- Understanding of Science
- Information Updates
- Team Goals
- Customer Inquiries
- Suspect Interviewing
- Forensic Evaluation
- Protective Services
- Problem Resolution
- Customer Relationships
Certification
CIFI - Certified Insurance Fraud Investigator
AHCAFA - American Health Care Anti Fraud Associate
Timeline
Senior Investigator
The Hartford
10.2001 - 11.2017
Police Sergeant
County Of Tulare, California
05.1982 - 09.2001
Police Sergeant
City Of Visalia
11.1973 - 05.1982
Bachelor of Arts - Criminal Justice
California State University, Sacramento
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