Angelique Styles
Riverdale,NY
Summary
Upbeat Associate with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Screener/Navigator
Brooklyn FJC/Safe Horizon
Brooklyn , NY
2023.01 - Current
- Upheld strong customer service standards while completing screenings.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Greeted clients, answered general questions and directed to appropriate case manager.
- Greeted clients entering the center to determine nature and purpose of visit.
Front Desk Associate
Vertex Outpatient Program
Bronx , New York
2022.07 - 2023.01
- Conducted client interviews and performed client intake services.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Updated patient information on computer system to maintain billing accuracy.
- Performed assessments to determine individual limitations and strengths.
- Connected individuals with relevant community resources and coordinated referrals.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Residential Assistant
Community Outreach Consulting Firm
Bronx , New York
2019.06 - 2020.03
- Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
- Responded to crises within building quickly to reduce potential for harm.
- Provided close monitoring and observation of at-risk patients.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
311 Customer Call Representative
Kelly Services
Brooklyn , NY
2008.08 - 2010.11
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Handled more than 150 calls per day to assist customers and dispatch services.
Data Entry Operator
UNICEF
New York , NY
2006.01 - 2008.05
- Compiled data from source documents prior to data entry.
- Maintained data entry requirements by following data program techniques and procedures.
- Used data input interface to transcribe information from physical source documents into databases.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
Human Resources Assistant
Instinet
New York , NY
1999.04 - 2001.07
- Contacted references by phone to validate information.
- Reviewed appropriate records to obtain facts about individuals.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Initialized background checks for potential new hires.
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
Customer Service Associate
North Side Savings Bank
Bronx , New York
1986.09 - 1989.11
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Explained benefits, features and recommendations to maximize client retention.
Education
Associate of Arts - Human Services
Monroe College
The Bronx, NY08.2024
GED -
High School of Performing Arts
New York, NY04.1983
Skills
- Eligibility Review
- Crisis Intervention
- Active Listening
- Attention to Detail
- Maintaining Client Records
- Client Assistance Referrals
- Consultation and Advisory
- Oral and written communications
Additional Information
- Vice President of The Midnight Run Non-Profit Organization-Dobbs Ferry, N.Y. We empower the impoverished/homeless community, providing clothing, food, and employment.
Certification
- OASAS SBIRT for Health and Behavioral Health Professionals, - 2022
Accomplishments
- National Society of Leadership and Success- Honor Society/Summa Cum Laude-Monroe College, Spring 2023
Timeline
Screener/Navigator
Brooklyn FJC/Safe Horizon
2023.01 - Current
Front Desk Associate
Vertex Outpatient Program
2022.07 - 2023.01
Residential Assistant
Community Outreach Consulting Firm
2019.06 - 2020.03
311 Customer Call Representative
Kelly Services
2008.08 - 2010.11
Data Entry Operator
UNICEF
2006.01 - 2008.05
Human Resources Assistant
Instinet
1999.04 - 2001.07
Customer Service Associate
North Side Savings Bank
1986.09 - 1989.11
Associate of Arts - Human Services
Monroe College
GED -
High School of Performing Arts
- OASAS SBIRT for Health and Behavioral Health Professionals, - 2022
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