HOWARD B. WEBB
Florissant,Mo.
Summary
- Award for Most Improved Customer Advocacy Resolution Specialist in Loss Mitigation and Foreclosures for April 2017
- Award for Top Reviewer for maintaining quality assurance control January 2015
- Award for Achieving 133% of Goal in Processing/Closing Mortgage Loans April 2012
- Award for Debt Collector of the Month for April, May, and June 2009. ACE Quarterly
- Establishing a successful partnership between Portfolio Realty and Funding Group and Union Local 192 (ATU) AC Transit May 2006
- Award for Top Mortgage Loan Consultant in Recognition of Commitment to Excellence May 2003
- Award for Account Executive of the Month May and June 2001
Overview
24
24
years of professional experience
Work History
Processor GS-7 Step 3 40 Hours/Week $43,488/Year
U.S. Department Of Agriculture
07.2020 - Current
- Job Detail to Escrow Department to Process and Disburse premiums to Insurance Companies. Assignment:: October 2023 - December 2023
- Handling Customer Service concerns and Processing Payments in the Customer Engagement Division in Rural Development
- Collecting payments on Delinquent Accounts
Senior Mortgage Clerk 40 Hours/Week $41000/Year
Task Source Inc
09.2019 - 07.2020
- Packaging Foreclosure loan documents and sending them to Foreclosure Attorneys to start proceedings
- Calling Homeowner Insurance Agencies to get Premium amounts due to set up payments to be disbursed
- Setting up Delinquent Accounts to be Charged-Off in Debt Recovery Unit
Default Management Resolution Specialist 40 HrWeek
U.S. BANK HOME MORTGAGE $40,000/Year
11.2015 - 03.2019
- Providing case management of customer complaints by researching and gathering data, and then developing a written resolution/response to the customer within service level standards/deadlines. Complaints are received in multiple formats and sources and I, as a Complaint Tracking Coordinator (CTC), am responsible to research each case fully by examining account information, reviewing policy and procedures, and reaching out to Subject Matter Experts (SMEs) from various departments for any information that needs clarification.
Default Management Support Specialist/Business Line Control
U. S. BANK HOME MORTGAGE 40 Hours/Week $40,000/Yea
03.2014 - 04.2015
- Responsible for ensuring proper application of and compliance with internal and regulatory standards,guidelines, and procedures (BLC).
- As set forth and audited by the OCC Policies and Procedure Guidelines for Foreclosures and LossMitigation Reviews.
- Reviewed processes, and administered customer loan proposals.
Loan Doc Specialist 40 Hours/Week $40,000/Year
WELLS FARGO HOME MORTGAGE
11.2010 - 01.2014
- First Call Resolution Team, taking incoming calls from borrowers to help them expedite their loan processthrough Funding.
- Texas Inspector for Hud Settlement Statement Reviews, inspecting Refinance loans making sure they are inCompliance with state guidelines.
- Reviewed, Processed, Closed and Funded and Administered customer loan proposals for ResidentialBorrowers.
- Submitted loan applications to the underwriter for verification, recommendations and approval.
Debt Collector 40 Hours/Week $38,000/Year
Client Services Inc.
02.2009 - 09.2010
- Collecting delinquent credit card debt for different bank Portfolios including Citibank, J.P. Morgan Chase, Bank of America, Discover and Sears.
Mortgage Consultant 40 Hours/Week $30,000/Year
PORTFOLIO REALTY AND FUNDING GROUP
04.2005 - 08.2008
- Obtaining Mortgage Loans for Residential, Commercial, and Construction borrowers.
- Promoting the company to establish partnerships for Realty and Mortgages.needs.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financialinformation.
- Developed and maintained relationships with local real estate agents.
- Submitted loan applications to the underwriter for verification and recommendations.
Loan Agent 40 Hours/Week $38,000/Year
ELOAN INC
10.2001 - 07.2004
- Selling Mortgage Loan products via telephone and Internet to Residential Mortgage Borrowers across theUnited States.
- Maintained current loan and pricing information on the online banking website.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to the underwriter for verification and recommendations.
- Developed prospects for new loans by conducting 100 cold calls weekly.
Account Executive/Loan Originator 40 Hours/Week
CALIFORNIA FINANCIAL GROUP
09.2000 - 09.2001
- Originating new Mortgage Loans for Residential, Commercial, and Construction borrowers.
- Assisting experienced Loan Officers with all aspects of the loan process.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financialinformation.
- Reviewed and edited loan agreements to ensure accuracy.
- Bachelor of Science: Business Administration Marketing and General Management, 1986.
Education
Business Administration Marketing And General Man
Central Missouri State University
Warrensburg, MOHigh School Diploma -
Mercy High School
University City MOSkills
- Ability to research foreclosure accounts
- Trained New Hires in Customer Service processes
- Able to research appropriate guidelines
- Resolve complex problems related to foreclosure accounts
- Independently communicate to customers, attorneys, and others
- Evaluates and review property condition based on the monthly inspection report from the property
- 5 Customer Compliments under Customer Engagement Division
- Skilled problem solver
- Collections on Delinquent Accounts
Affiliations
EDUCATION
Timeline
Processor GS-7 Step 3 40 Hours/Week $43,488/Year
U.S. Department Of Agriculture
07.2020 - Current
Senior Mortgage Clerk 40 Hours/Week $41000/Year
Task Source Inc
09.2019 - 07.2020
Default Management Resolution Specialist 40 HrWeek
U.S. BANK HOME MORTGAGE $40,000/Year
11.2015 - 03.2019
Default Management Support Specialist/Business Line Control
U. S. BANK HOME MORTGAGE 40 Hours/Week $40,000/Yea
03.2014 - 04.2015
Loan Doc Specialist 40 Hours/Week $40,000/Year
WELLS FARGO HOME MORTGAGE
11.2010 - 01.2014
Debt Collector 40 Hours/Week $38,000/Year
Client Services Inc.
02.2009 - 09.2010
Mortgage Consultant 40 Hours/Week $30,000/Year
PORTFOLIO REALTY AND FUNDING GROUP
04.2005 - 08.2008
Loan Agent 40 Hours/Week $38,000/Year
ELOAN INC
10.2001 - 07.2004
Account Executive/Loan Originator 40 Hours/Week
CALIFORNIA FINANCIAL GROUP
09.2000 - 09.2001
Business Administration Marketing And General Man
Central Missouri State University
High School Diploma -
Mercy High School
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