Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
Work History
Educator
Plano Isd
08.2023 - Current
Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Educator
Carrollton-Farmers Branch ISD
08.2021 - 08.2023
Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Team Lead
FedEx
08.2014 - 07.2021
Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
Customer Service Associate
Burlington
07.2013 - 08.2014
Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Streamlined communication with clients for improved service experiences and increased loyalty.
Maintained a high level of product knowledge, providing accurate information to customers.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
Education
University of North Texas
Denton, TX
12.2020
High School Diploma -
Lewisville High School
05.2012
Skills
Proficient in Microsoft Office
Proficient in Outlook
Proficient in Adobe
Management Experience
Proficient in Google Drive and other Google products