Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Howard Young

Lake Alfred,FL

Summary

Experienced executive adept at revitalizing operations across multiple business functions including customer satisfaction, operations, marketing, sales, and financial management. Proven track record in fostering dynamic, high-performing teams and driving exceptional results. Strong advocate for participative relationships, leveraging leadership skills to boost revenue and engagement. Skilled Benefits Counselor excelling in employee counseling and employer collaboration. Demonstrates exceptional organizational, problem-solving, and multitasking skills.

Overview

29
29
years of professional experience

Work History

Life and Health Insurance Licensed Benefits Counselor

Mercer/TEKSystems
09.2023 - Current
  • Assist with enrolling customers in various life and health products and document all interactions in Salesforce
  • Document client issues and escalate issues to appropriate parties to resolve
  • Respond to both standard and more difficult customer inquiries regarding various products and services
  • Research customer inquiries and follow up with customers as needed via email or outbound phone calls and formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
  • Troubleshoot basic website errors/questions.

Health & Life Insurance Broker

Wealth Alliance Group
09.2022 - Current
  • Assist Medicare beneficiary clients in evaluating their needs against the services and coverage they are eligible to receive
  • We make recommendations about obtaining Medicare insurance and help clients understand their options for prescription drug, vision, and dental policies
  • Market and sell to potential clients, using social media, referrals, and other outreach tactics, determining the best policy fit for new clients, and navigating current policyholders through the claims process
  • Heavy focus on Whole Life Cash Value and IUL policies.

Vice President

Ocean Media Solutions
01.2020 - 01.2022
  • Set All-Time Highs in Revenue and Profit in Q1, Q2, and Q3 of 2021…with Revenue at 49% over the prior year, which was a record year for Sales.

Principal-Advisor

Innovative Management Resources, LLC
10.2017 - 01.2020
  • IMR is a Real Eѕtаtе Invеѕtment and Prореrtу management соmраnу with a fосuѕ on U.S
  • Multifamily араrtmеntѕ
  • We еxесutе value add ѕtrаtеgiеѕ and mаnаgе a national роrtfоliо of multifаmilу рrореrtiеѕ on behalf of our clients.

Vice President

Hagadone Printing / Hagadone Digital
01.2015 - 01.2018
  • Led a team of sales, estimators, traffic, and mailing services for the largest Commercial Printer in Hawaii
  • Enhanced business footprint by providing e-Solutions to small- and mid-range clients via Hagadone Digital Media division – offering graphic design, website development, SEO, and PPC services and a full suite of digital media services.

General Manager

SureWest Directories / Propel Marketing
01.2013 - 01.2015
  • Partnered with a team of 40 sales, operations, and support personnel and improved sales and operational productivity by growing sales to levels not achieved in 6 years
  • Increased digital sales from $775k to $3.8M

Vice President of Sales

Harte-Hanks Shoppers / PennySaverUSA.com
01.2011 - 01.2013
  • Led multi-media sales team in Northern California, DMAs of the San Francisco Bay area, and Sacramento/ Stockton that provided targeted print and digital solutions for small, medium, and large businesses
  • Increased digital revenue and accounts by bundling legacy and digital products
  • Improved top-line revenue performance YOY by increasing legacy customer take rate of digital products
  • Saved $850k by closing the NCA print facility, moving production, and changing deadlines with no negative effects on revenue.

Regional Director

Money Mailer, LLC – Corporate Markets
01.2009 - 01.2011
  • Led a team of sales professionals in target marketing – providing shared mail, direct marketing, and targeted interactive solutions in the DMAs of San Diego & Orange County, Seattle, Milwaukee, and Chicago
  • Increased revenue performance in all markets
  • Achieved all-time high monthly revenues in several cities.

Direct Mail Advertising Director

Bee Direct / Sacramento Bee – McClatchy Company
07.2007 - 05.2009
  • Provided leadership for customer retention and acquisition to all sales disciplines (national, major, key, retail, and classified)
  • Initiated and supported online and direct marketing sales for the department.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.

Vice President of Advertising

Press-Telegram – Media News Group
01.2007 - 05.2009
  • Directed a 61-member team that generated $35 million in advertising revenue (Retail, Automotive, Real Estate, and Recruitment departments)
  • Restructured sales division to maximize effectiveness and increase Sales and Profits
  • Increased revenue from co-op and vendor programs by 208% YOY by building effective channel strategies.

Director of Sales

Harte-Hanks Shoppers / PennySaverUSA.com
01.1995 - 01.2000
  • Provided organizational leadership to 5 direct reports (4 Directors, one VP) and 11 indirect Region Managers – a total staff of 120, which produced $45M of a $65M unit and weekly circulation of 2.6 million households
  • Instituted accelerated compensation plan – resulting in $120k in annual payroll savings along with growing Sales volumes
  • Produced 50% increase in operating income through successful management of rate increase and new business development programs – increasing revenue by 13.4% annually for combined inside/outside sales teams.

Education

Engineering Undergraduate -

University of California
Davis, CA

Business Administration B.S. -

Alberdeen University
Albuquerque, NM
06.1992

Skills

  • Collaborator
  • Exceptional Customer Service
  • Effective Cross-Functional Communication
  • Employee Development
  • Financial Management
  • Process Improvements
  • Developing Solutions
  • Benefits Understanding
  • Explaining Policies
  • Open Enrollment Procedures
  • Researching Issues

Training

  • Achieve Global: The Principles and Qualities of Leadership
  • ELT: Civil Treatment for Employment Rights & Responsibilities
  • ODI: Quality Management Systems
  • Zenger-Miller: Frontline Leadership Training
  • Xerox: Professional Selling & Presentation Skills

Timeline

Life and Health Insurance Licensed Benefits Counselor

Mercer/TEKSystems
09.2023 - Current

Health & Life Insurance Broker

Wealth Alliance Group
09.2022 - Current

Vice President

Ocean Media Solutions
01.2020 - 01.2022

Principal-Advisor

Innovative Management Resources, LLC
10.2017 - 01.2020

Vice President

Hagadone Printing / Hagadone Digital
01.2015 - 01.2018

General Manager

SureWest Directories / Propel Marketing
01.2013 - 01.2015

Vice President of Sales

Harte-Hanks Shoppers / PennySaverUSA.com
01.2011 - 01.2013

Regional Director

Money Mailer, LLC – Corporate Markets
01.2009 - 01.2011

Direct Mail Advertising Director

Bee Direct / Sacramento Bee – McClatchy Company
07.2007 - 05.2009

Vice President of Advertising

Press-Telegram – Media News Group
01.2007 - 05.2009

Director of Sales

Harte-Hanks Shoppers / PennySaverUSA.com
01.1995 - 01.2000

Engineering Undergraduate -

University of California

Business Administration B.S. -

Alberdeen University

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Howard Young