HOWARD D. MILLER
Mount Pleasant,WI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Business Account Executive
Spectrum Business
09.2022 - Current
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Converted 30% qualified leads to new business within first year.
- Supported customers continuously from sales process to product set-up and use.
- Networked at events and by phone to expand business profits and revenues.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Educated new (and seasonal) sales staff on technical support operations.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Residential/B2B Telecommunications Technician
Spectrum | Time Warner Cable
01.2002 - 09.2022
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI (computer telephony integration) applications.
- Responded to service requests during and after business hours.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided (new and seasoned) employees to foster proper completion of assigned duties in the field.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
NETWORK ADMINISTRATOR
I-THINC Consulting, Fair Oaks Farms, LLC
01.2001 - 01.2002
- Operated as Administrator for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Deployed antivirus and security solutions throughout entire system network.
- Conducted comprehensive system audits on regular basis.
- Developed exhaustive data reports and analysis to upper-management.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Maintained network hardware and software and monitored network to support network availability to end users.
SOFTWARE PROGRAMMER
ATC Leasing
01.1999 - 01.2001
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Evaluated multiple software solutions during early software architecture plotting and system migration planning stage during Y2K.
- Implemented process management system using Cobol to Natural language conversion.
- Designed and developed analytical data structures to Y2K code.
Education
Master Technician Certificate, Telecommunications NCTIFTTx Certified NCTI - Telecommunications Management
BS - Application Programming/Computer Science
02.1998
Skills
- CAREER HIGHLIGHTS
- Salesforce
- Product Demonstration
- Processing Payments
- Team Building
- Time Management
- Conflict Resolution
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Account Executive - Spectrum Business
09.2022 - Current
Residential/B2B Telecommunications Technician - Spectrum | Time Warner Cable
01.2002 - 09.2022
NETWORK ADMINISTRATOR - I-THINC Consulting, Fair Oaks Farms, LLC
01.2001 - 01.2002
SOFTWARE PROGRAMMER - ATC Leasing
01.1999 - 01.2001
NCTI - Master Technician Certificate, Telecommunications NCTIFTTx Certified NCTI, Telecommunications Management
DeVry Institute of Technology - BS, Application Programming/Computer Science