Howiyda Alyenbaawi
Al Majmaah,Saudi Arabia
Summary
Dedicated hotel management professional with a background in running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services.
Overview
4
4
years of professional experience
Work history
Reservations agent
Millenum Madina Airport
Medinah, Saudi Arabia
06.2022 - 08.2022
- Recommended hotel packages and initiatives to customers for increased business profits.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Communicated reservation confirmations to guests via post and email.
Guest Relations Executive
Emmar
Jeddah , Saudi Arabia
09.2021 - 03.2022
- Adhered to company, club, and department standards of operations, policies, and procedures and contributed ideas for improvement
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Reconciled daily tee sheets, checked in customers, and resolved payment discrepancies
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Directed maintenance staff to keep facility and grounds at optimum standards.
Guest Relations Agent
Jeddah Hilton And Waldorf Astoria
11.2019 - 01.2021
- Responded to guests, including email, telephone, and in- person inquiries
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Assisted guests in answering questions and completing check-in and check-out processes
- Escalated customer satisfaction ratings by offering valuable insights into customers' needs and expectations.
Front Desk Receptionist
Anwar Al Madinah Movenpick
04.2018 - 03.2019
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Worked with duty manager to attain operational and financial goals with strategic approaches
- Drafted and maintained incident reports, daily activity logs, and other documents requested by management
- Training & Workshops
- Customer Service Workshop (Anwar Al-Madinah Movenpick)
- Medina
- English Course (Direct English Learning Center) Medina, Feb
Education
English
University Of Evansville
12.2015
English
New England School of English
08.2013
Bachelor's degree - undefined
Taibah University, Madinah Al
06.2011
Skills
- Effective communication
- Adaptability
- Problem-Solving
- Leadership
- Teamwork
- Energy Management
- Emotional Intelligence (EQ)
- Creativity
- Resilience
- Interpersonal Skills
Languages
Arabic
Native
English
Upper intermediate
Certification
- Customer Service Workshop (Anwar Al-Madinah Movenpick) Medina, 01-09, May 2018
- Professional Hotelier Program 9 hr. (Anwar Al-Madinah Movenpick) Medina, April 2018
- Professional Hotelier Program Plus 9 hr. (Anwar Al-Madinah Movenpick) Medina, April 2018
- English Course (Direct English Learning Center) Medina, Feb- Mar 2012.
- International Administrative Programs Forum (Ithraa Group for Development Projects & Consultancy) Medina, 01-04 May 2011
- Change Management 5 hr. (Ithraa Group for Development Projects & Consultancy) Medina, 05 March 2011
Timeline
Reservations agent
Millenum Madina Airport
06.2022 - 08.2022
Guest Relations Executive
Emmar
09.2021 - 03.2022
Guest Relations Agent
Jeddah Hilton And Waldorf Astoria
11.2019 - 01.2021
Front Desk Receptionist
Anwar Al Madinah Movenpick
04.2018 - 03.2019
English
University Of Evansville
English
New England School of English
Bachelor's degree - undefined
Taibah University, Madinah Al
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