Summary
Overview
Work History
Education
Skills
Timeline
Hoyt Smithers

Hoyt Smithers

Yorktown,VA

Summary

Dynamic Service Operation Manager with a proven track record at Robert’s Autoparts, enhancing operational efficiency and customer satisfaction. Expert in ITIL knowledge and incident management, I've spearheaded innovations leading to significant cost savings and improved client relations through effective communication and problem-solving. Skilled in fostering a culture of continuous improvement and workforce planning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
22
years of professional experience

Work History

Service Operation Manager

Robert’s Autoparts
02.1994 - 11.2015
  • Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
  • Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.
  • Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
  • Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.

Education

Graduate Certificate - Business Management

Christiansburg High School, Christiansburg, VA
06.1994

Skills

  • Operational Efficiency
  • Incident Management
  • ITIL Knowledge
  • Workforce Planning

Timeline

Service Operation Manager - Robert’s Autoparts
02.1994 - 11.2015
Christiansburg High School - Graduate Certificate, Business Management

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Hoyt Smithers