Hozan Alhefel
Rochester,NH
Summary
Dedicated professional experienced in patient access and caregiver roles. Known for exceptional attention to detail and effective communication, enhancing patient satisfaction and fostering positive healthcare experiences.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Derry Medical Center
Derry, New Hampshire
11.2022 - Current
- Coordinated appointment scheduling to optimize physician availability and patient convenience.
- Facilitated patient registration processes to ensure accurate data collection.
- Conducted insurance verification processes to confirm patient coverage and eligibility.
- Executed data entry and maintenance for patient records to ensure information accuracy.
- Streamlined check-in processes to reduce patient wait times.
- Supported patient communication efforts to enhance overall service satisfaction.
- Resolved patient issues promptly to maintain a positive healthcare experience.
- Monitored appointment cancellations and rescheduled promptly to maximize utilization.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Caregiver
Bedford Falls
Bedford, New Hampshire
05.2019 - 11.2022
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
- Provided emotional support and companionship, reducing feelings of isolation and loneliness.
- Maintained accurate records of care activities and health observations, ensuring effective communication with family.
- Facilitated communication between clients and family members, strengthening relationships and support systems.
- Implemented personalized care plans tailored to individual client needs and preferences.
- Provided personal care assistance, including grooming and hygiene, to maintain client dignity.
- Collaborated with healthcare teams to ensure comprehensive care delivery for clients.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Caregiver
Home Care Assistance
05.2016 - 05.2019
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
- Provided emotional support and companionship, reducing feelings of isolation and loneliness.
- Implemented personalized care plans tailored to individual client needs and preferences.
- Facilitated communication between clients and family members, strengthening relationships and support systems.
- Provided personal care assistance, including grooming and hygiene, to maintain client dignity.
- Organized and managed household tasks, ensuring a clean and comfortable living environment.
- Collaborated with healthcare teams to ensure comprehensive care delivery for clients.
- Developed trustful relationships with clients, enhancing their comfort and willingness to engage in care activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
Education
High School Diploma -
Trinity High School
Manchester, NH06-2009
Skills
- Appointment scheduling
- Insurance verification
- Data entry
- HIPAA compliance
- Patient registration
- Customer relationship management
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Record keeping
- Payment processing
- EMR
- Strong empathy
- Problem-solving
- Money handling
- Multi-channel communication
- Registration management
- Multitasking and organization
Timeline
Patient Access Representative
Derry Medical Center
11.2022 - Current
Caregiver
Bedford Falls
05.2019 - 11.2022
Caregiver
Home Care Assistance
05.2016 - 05.2019
High School Diploma -
Trinity High School