Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hannah Person

Philadelphia,PA

Summary

Dynamic Senior Hospitality Agent with a proven track record at Sonder Inc., driven to enhance operational efficiency and guest satisfaction within an expanding hospitality industry. Specialized in customer service management, conflict resolution, and embracing teamwork. Showcasing leadership abilities and experienced in organizing and overseeing projects or teams. Passionate about maintaining top-tier hospitality standards through well-managed, organized, and aesthetically pleasing properties.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Hospitality Agent

Sonder Inc.
Philadelphia, PA
10.2020 - Current
  • Oversee operational workflows for multi-property management, focusing on efficiency and guest satisfaction in a busy hotel environment.
  • Perform detailed quality audits, thorough inspections, and walkthroughs of buildings and units.
  • Demonstrate leadership by making improvements to work processes and help to train new employees.
  • Boosted hotel, building quality, and customer service scores by motivating and supporting guest services and housekeeping employees.
  • Conduct daily workspace organization, managed inventory counts, and maintained cleanliness standards.
  • Collaborated effectively with cross-functional teams across the city market to achieve our daily, weekly, and monthly goals.
  • Skilled in back-of-house administration, as well as technical work that drives our operations.

Airline Stewardess

Emirates Airline
Dubai, UAE
10.2015 - 08.2020
  • Provide first-rate inflight customer service while ensuring the safety and security of passengers at all times.
  • Worked amongst multinational colleagues and customers providing an expansive knowledge of the world.
  • Operated in compliance with all Emirates Airline and federal aviation regulations for complete agreement with all operational procedures.
  • Exhibited a leadership role amongst colleagues when exposed to high-intensity situations within the workplace.
  • Maintained high standards of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.

Education

Bachelors of Science/ BS - Health Science

Philadelphia University
Philadelphia, PA
06-2013

Skills

  • Property management systems
  • Guest relations management
  • Supply restocking
  • Staff training and development
  • Reservation management
  • Cross-cultural awareness
  • Housekeeping coordination
  • OSHA & Safety Compliance
  • Google Suite Applications
  • Microsoft Office Applications, Spreadsheets, Docs, Excel
  • Asana applications

Certification

  • Business Promotion to Premium Cabin Crew, Emirates Airline, 5,000+ Flight Hours with Emirates Airline
  • CPR / AED Training, Certified

Timeline

Senior Hospitality Agent

Sonder Inc.
10.2020 - Current

Airline Stewardess

Emirates Airline
10.2015 - 08.2020

Bachelors of Science/ BS - Health Science

Philadelphia University

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Hannah Person