Technology Leader with 14+ years' experience in creating innovative solutions to complex business challenges. Broad knowledge and success in driving products and program from ideation to market in varied business domain including Retail, Bio-Tech, Subscriptions, E-commerce and Supply Chain.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Eng Program Manager- Product Management- Business Systems, Devices and Services
Google Inc
07.2022 - 02.2024
Spearheaded global, cross-functional initiative integrating Google's Devices & Services supply chain with the Google Store platform (B2B/B2C/B2G), optimizing operations, accelerating time-to-market, and boosting customer satisfaction. Managed multi-disciplinary teams (5-25 members), delivering roadmaps, plans, resources, and rollouts. Ensured C-level readiness via briefings and launch reviews.
Led MDM- Google Catalog integration, boosting efficiency, speed to market by (30%), and product data enrichment (14 critical attributes) for NPI launches and product expansions
Led development of AI/ML solution (Vertex AI Auto ML ) for improved transit time accuracy (96% OTD, 4% for late delivery). This resulted in better EDD calculation, on-time deliveries, and increased customer satisfaction. Managed project communication, reported progress to leadership, and planned integration with Google Store Checkout
Technology & Solutions Manager - Channel Business and International Retail Technology
Starbucks Corporation
07.2013 - 06.2022
Provide leadership and direction for dynamic and diverse global team in dynamic environment that fulfills backend operations for Starbucks Retail (Company Owned), Manufacturing, Supply Chain, Retail, and B2B Order Fulfillment.
Managed and supported team of 5 direct reports by setting strategic priorities and allocating resources effectively.
Led complex Salesforce-Oracle ERP integration enabling capabilities for Buy Plan generation, Custom Quote to Order orchestration, approvals, bulk order fulfillment for North America Coffee alliance partner operations
System Analyst Lead – Order to Cash – Order Management and Distribution Technology
Starbucks Corporation
07.2013 - 06.2017
Owned E2E Product and GTM strategy for digitized Store Operator Catalog (SOC) which would provide details regarding Store its specific Orderable Items, Sourcing and delivery schedules for 20k NA stores
Achieved $3M in cost savings with successful implementation of Operational Intelligence Reporting (Vitria) designed to create 360-degree visibility into global operations
Integrated Starbucks TRACE mobile app with Vitria OI application for Real Time Tracking of Last Mile Delivery.
TPM Lead – Global Roastery Program, Supply Chain Organization
Starbucks Corporation
06.2015 - 01.2017
Managed Epic, user stories, user story refinement session, and planned sprints in JIRA and Confluence
Successfully managed and delivered technology milestones across multiple time zones and cultural barriers, enabling Store open for Starbucks Reserve Roastery in Tokyo, Japan
Managed 1000+ SKUs and processed 200k Order annually across 6 DC's and 4 Roasteries globally enabling Starbucks to serve hyper fresh Coffees and premium food offerings.
Senior Consulting Manager
OSI Digital (OSI Consulting)
05.2006 - 06.2013
Responsible for 6 full life cycle implementations including all phases of development while managing global team of up to 25 employees and contractors for Oracle eBS ERP/CRM implementation for Quote to Cash, OTC/ P2P and R2R Tracks
Hire, manage, and build teams of high performing consultants and individual contributors
Designed solution to integrate client systems utilizing Oracle Payments module with CyberSource Payment Gateway for B2B/B2C Credit Card /Gift Card Authorization and Fund Capture
Architected interface between Oracle EBS Service Contract application and Salesforce CRM cloud application.
Education
Master of Software System -
University of St. Thomas
St. Paul, MN
05.2004
Bachelor of Electrical & Electronics Engineering -
Annamalai University
TN, India
05.2000
Skills
Product Development
Product Strategy, Vision and Road Map
Product Go to Market Strategy
Program Management
Project Management
Project Planning & Execution
Project Coordination
Cross functional Team Builder
Resource Management
Risk Analysis and Management
C-Suite Presentation
Stakeholder Management
Agile, Scrum & Spring planning
Interpersonal Relations
Analytical Thinking
Attention to Detail
Problem-Solving
Asana project management
JSOX / FDA Compliance & Reporting
E-commerce Ordering and Payment Integrations
Supply Chain management and optimization
Oracle ERP/CRM Implementations
Salesforce Sales/Service/B2B Commerce
Vertex Tax Integration
Manhattan WMS/ Oracle TMS
O9 Planning
Conga Contract Management
Incorta/Alteryx/Tableau/OBIEE
SOA / Web Services / REST API's
SQL/Python/Jupyter/Anaconda
Azure Fundamental (AZ-900) Certified
Google Cloud Platform (GCP)
Google Vertex AI, BigQuery, SpannerDB, Workspace
Accomplishments
Led multi-year B2C digitization programs, resulting in a 300% reduction in latency and streamlined operations through data integrations and automation for Google's B2C E-Commerce domain.
Spearheaded product strategy, GTM strategy, and successful rollout of the Salesforce B2B Commerce ordering platform “The Starbucks Marketplace” for 7000 NA licensed Store partners with 28k users, generating over $1 billion in annual revenue..
Work-life balanceCareer advancementHealthcare benefitsPaid sick leavePaid time off401k matchCompany CultureWork from home optionPersonal development programsStock Options / Equity / Profit SharingTeam Building / Company RetreatsFlexible work hours4-day work week