Hpoun Kyaw

• Facilitated hands-on learning activities to encourage exploration and discovery.
• Implemented Montessori materials to promote independent learning experiences.
• Guided students in utilizing Montessori materials across five core areas: Practical Life, Sensorial, Math, Language, and Culture.
• Created a nurturing, safe learning environment, a second home for the children, that fostered independent exploration.
• Observed and assessed student progress to customize individualized instruction to reach students' full potential.
• Maintained records of student progress through assessments and anecdotal notes.
• Participated in staff meetings to share instructional strategies and best practices.
• Attended professional development workshops to enhance teaching techniques.
• Self-reflected to understand personal strengths for supporting children

• Increased sales through effective product recommendations based on customer needs.
• Completed cash, card, and check transactions to facilitate customer purchases.
• Collaborated with team members to achieve sales targets and ensure store readiness.
• Mentored new employees on cashier duties and best practices, enhancing staff performance.

• Stocked, tagged and displayed merchandise as required.
• Set up new sales displays each week with fresh merchandise.
• Welcomed customers and helped determine their needs.
• Learned duties for various positions and provided backup at key times.
• Processed refunds and exchanges in accordance with company policy.

• Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
• Continually assessed students'' needs and adjusted teaching strategies accordingly to ensure optimal learning outcomes both academically and socially emotionally.
• Prepared classroom and materials according to montessori pedagogy and needs of children.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
• Established positive relationships with students and families.

• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.

• Managed group dynamics effectively, ensuring a safe and enjoyable atmosphere for all attendees.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
• Developed customized tour itineraries to cater to diverse client interests and requirements.
• Assisted tourists in finding accommodations or making recommendations based on their preferences.

• Enhanced customer experience by providing informative and engaging tours of various local attractions.
• Conducted thorough research on tour destinations to provide accurate and captivating information to clients.
• Guided groups of up to 45 people on scheduled tours.
• Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
• Delivered timely and accurate updates to tour coordinators regarding tour progress.
• Received numerous accolades from satisfied clients for exceptional knowledge, professionalism, and interpersonal skills.
• Furnished customers with unique experiences by developing and creating new tour routes.
• Developed customized tour itineraries to cater to diverse client interests and requirements.
• Utilized social media platforms to market services, attract new customers, and showcase positive feedback from past clients.
• Informed tour members of safety risks associated with attractions, confirming customer security.
• Inspected tour sites for potential hazards and arranged for repairs when needed.
• Assisted tour members with luggage, bags and maps while handling other helpful tasks.
• Checked tour vehicles for cleanliness, safety and functionality.
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
• Collected and deposited payments from guests.
• Coordinated transportation logistics for groups requiring shuttle services between different tour locations.
• Built personal relationships with guests to promote positive experiences.
• Assisted tourists in finding accommodations or making recommendations based on their preferences.
• Increased repeat business by building strong relationships with clients and maintaining excellent communication.
• Collaborated with local businesses to create unique and memorable experiences for tour participants.
• Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
• Generated positive word-of-mouth referrals by consistently delivering high-quality, personalized tours.
• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
• Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
• Kept current on the latest developments in local tourism industry trends to stay ahead of competitors.

• Researched cultural etiquette and specific use of slang words.
• Reviewed final work to spot and correct errors in punctuation, grammar and translation.
• Provided real-time interpretation services during conferences, workshops, contributing to seamless communication between speakers and attendees.
• Maximized quality control of translated documents.
• Monitored progress of translation projects and reported issues to appropriate personnel.

• Worked closely with management staff to create new and lucrative tours.
• Led various themed tours catering to different interests and preferences, showcasing adaptability and versatility as a guide.
• Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
• Arranged for additional resources and personnel when needed to accommodate larger tour requests.

• Demonstrated superior professionalism while interacting with customers and vendors.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Delivered timely and accurate updates to tour coordinator regarding tour progress.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.

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• Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
• Launched focused 4-Skills in English for students in preparation for college & university.
• Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
• Improved student performance on standardized tests through targeted test prep strategies and mock exam practice sessions.