HRAIR DEMIRJIAN
Summary
Experience in managing complex projects within the data center industry. Demonstrates strong leadership, strategic planning, and client relationship management abilities. Proven track record in delivering projects on time and within budget, while maintaining high standards of quality and customer satisfaction. Adept at collaborating with cross-functional teams to achieve business objectives. Seeking to leverage experience and skills in a challenging role to drive client success and contribute to organizational growth. Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Project Manager
CoreSite An American Tower Company
01.2024 - Current
- Successfully managed projects with tight deadlines and limited resources
- Coordinated with team members to ensure tasks were completed on time and within budget
- Collaborated with cross-functional teams across multiple departments to achieve goals
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Provided leadership during times of ambiguity or uncertainty while motivating the team
- Developed project plans, tracked progress, and reported results to stakeholders
- Communicated effectively with all levels of stakeholders including executives
- Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks
- Resolved conflicts among team members by facilitating productive conversations
- Organized and led kickoff and status meetings to communicate project expectations prior to project execution
- Developed detailed schedule for planning and tracking manpower, equipment, and work orders
- Identified potential risks and developed strategies for mitigating them
- Assisted in the evaluation and selection of vendors and subcontractors
- Devised plans and schedules for concurrent projects to meet established deadlines
- Developed detailed work breakdown structures and identified critical path activities
- Implemented change management initiatives that increased productivity levels
- Conducted stakeholder meetings to discuss objectives and obtain feedback
- Identified potential risks to develop contingency plans
- Lead a successful transition from traditional waterfall methodology to agile development process
- Evaluated data and conducted ROI analyses to measure success of projects and programs
- Scheduled and facilitated project meetings
- Identified project needs such as resources, staff and finances by reviewing project objectives and schedules.
Project Manager
CoreSite An American Tower Company
10.2018 - 12.2023
- Overall Planning and Management: Led the overall planning, management, and completion of customer move-ins and expansions
- Coordinated with various teams to complete multi-market customer deployments, ensuring seamless execution and adherence to timelines
- Scope Development and Project Planning: Collaborated with customers, Sales Engineering, and Field Operations to develop project scope of work documents, define deliverables, and create comprehensive project plans to ensure quality delivery and customer satisfaction
- Customer Interaction and Project Oversight: Served as the primary project manager for customer interaction, overseeing the entire lifecycle of customer deployments and projects to ensure timely completion and adherence to project-specific readiness metrics
- Implementation Verification: Verified the accuracy of customer implementations against Master Service Agreements, Order Forms, and other approved customer requests, ensuring compliance with contractual Service Level Agreements
- Order Processing and Management: Efficiently processed all customer orders, including power, cross-connection, cage/cabinet builds, and package deliveries
- Managed support resources to ensure accurate and timely work orders
- Customer Service Excellence: Maintained exceptional customer service throughout the customer lifecycle by anticipating needs and maintaining proactive communication with customers and internal departments
- Risk Evaluation and Resolution: Collaborated with internal business units to evaluate, identify, and resolve risks impacting customers, ensuring smooth project execution
- Process Improvement: Proactively identified areas for internal process improvement across the organization and collaborated with business units to implement enhancements to ensure customer satisfaction
- Primary Contact for Implementation: Acted as the first line of contact for pre/post-sales implementation within the geographic market, ensuring smooth transitions and customer onboarding
- Onboarding and Support: Conducted internal and external team onboarding meetings, new user orientations, and provided customer portal support
- Sales Support and Customer Growth: Participated in sales tours at assigned facilities, identifying and promoting customer growth opportunities
- Cultural Promotion: Promoted and demonstrated behaviors consistent with the company's culture and guiding principles
- Special Projects: Managed special projects as assigned, ensuring successful completion and alignment with organizational goals.
Data Center Technician
CoreSite
08.2015 - 10.2018
- Installation and Maintenance: Installed, maintained, and decommissioned data center hardware, including servers, storage devices, and networking equipment
- Infrastructure Management: Monitored and managed data center infrastructure to ensure optimal performance and uptime
- Conducted regular inspections and preventive maintenance
- Troubleshooting and Repairs: Diagnosed and resolved hardware, software, and network issues promptly to minimize downtime and ensure smooth operations
- Cabling and Connectivity: Managed cabling infrastructure, including the installation, labeling, and troubleshooting of fiber and copper cables
- Ensured proper connectivity and cable management standards
- Environmental Monitoring: Monitored environmental conditions within the data center, such as temperature, humidity, and power usage, using various monitoring tools to maintain optimal operating conditions
- Inventory Management: Maintained accurate records of hardware inventory, including tracking and documenting equipment installations, moves, additions, and changes (IMAC)
- Documentation and Reporting: Created and maintained detailed documentation of data center processes, procedures, and configurations
- Generated regular reports on data center performance and incidents
- Security Compliance: Ensured physical security of the data center by adhering to access control policies and procedures
- Participated in security audits and implemented corrective actions as needed
- Collaboration and Support: Collaborated with cross-functional teams, including IT, network, and facilities teams, to support data center operations and projects
- Provided technical support to internal and external customers
- Vendor Coordination: Coordinated with vendors and service providers for equipment installations, repairs, and maintenance activities
- Ensured compliance with service level agreements (SLAs)
- Capacity Planning: Assisted in capacity planning and management by monitoring resource utilization and providing recommendations for hardware upgrades and resource allocation
- Emergency Response: Responded to emergency situations, such as power outages or hardware failures, following established protocols to restore services promptly and minimize impact.
Education
Bachelor of Arts (B.A.) in Business Management -
California State University-Northridge
Northridge, CA05.2023
Skills
- Expense Reports
- Agile Methodology
- Client Relations
- Schedule Coordination
- KPI Tracking
- Project Scheduling
- Project plan development
- Cross-Functional Communication
- Multi-Unit Operations Management
- Project Management
- Cost Containment
- Conflict Management
- Project Planning
- Project Estimation and Bidding
Certification
Project Management PMP
References
References available upon request
Timeline
Senior Project Manager
CoreSite An American Tower Company
01.2024 - Current
Project Manager
CoreSite An American Tower Company
10.2018 - 12.2023
Data Center Technician
CoreSite
08.2015 - 10.2018
Bachelor of Arts (B.A.) in Business Management -
California State University-Northridge
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