Maria Haynes, SHRM-CP

• Partner with CEO to support a nationwide initiative connecting U.S. states with Middle Eastern partners in sectors like healthcare, biotech, aerospace, education, agriculture, and housing
• Draft and coordinate outreach to Chiefs of Staff and strategic planning leaders across all 50 governor offices
• Facilitate high-level introductions to drive strategic partnerships and policy alignment

• Collaborated with the Director of Operations to establish the firm’s HR department through policy development, onboarding procedures, and preparation for HRIS implementation
• Developed foundational HR policies and procedures, such as Workplace Violence Prevention Plan, Volunteer Stipend Agreement, and Reimbursement Policy
• Streamlined workflows by developing standardized SOPs to reduce processing times within the legal team
• Developed onboarding and offboarding procedures for employees and volunteers

• Developed Lean Six Sigma workflows and SOPs, reducing claim denials and processing time by 20%
• Trained and mentored 10 employees and 2 supervisors across 4 locations, boosting operational consistency and efficiency
• Processed up to 100 authorizations daily, maintaining high accuracy in a fast-paced clinical environment

• Launched and scaled two mental health practices from solo operations to fully staffed clinics with 6 departments each
• Led hiring, onboarding, training, and HR compliance for 30 employees, achieving a 93.3% retention rate
• Oversaw performance reviews, salary adjustments, and succession planning in collaboration with executive leadership
• Conducted compliance trainings on workplace safety, HIPAA, harassment prevention, and diversity & inclusion
• Led initiatives to drive improvements in our revenue cycle and marketing strategies, reaching $5 million dollars in revenue by the end of our second year

• Created SOPs for TCU processes and cross-trained 40 staff across departments
• Partnered with the TCU Nurse Director to improve the nurses' policies and procedures, such as Direct Admit and Patient Intake Assessment protocols, ensuring compliance with industry standards
• Led departmental performance by collecting the highest patient financial responsibility total ($20,000) through strategic communication and trust-building techniques
• Reduced the TCU patient admissions process by 24-72 hours through workflow optimization

GPA: 3.82 - High Honors - Dean's List

GPA: 3.83 - President's List - Phi Theta Kappa