Hristina Allami
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated technical expertise, including competitive offerings, pricing, and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Manager
South Texas Solar Systems, Inc
09.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Coordinated with product development team to address frequent customer issues.
- Boosted customer retention rates through personalized follow-up strategies.
- Enhanced team productivity with introduction of flexible working arrangements.
- Fostered culture of continuous improvement, leading to consistently high service standards.
- Tailored training content to meet specific needs of customer service representatives.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Enhanced communication skills of team members with targeted workshops.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Solar Technician
South Texas solar systems
11.2018 - Current
- Effectively diagnosed and repaired malfunctions within solar panel systems, restoring optimal functionality.
- Contributed to the company''s reputation for excellence by consistently adhering to deadlines and delivering high-quality solar installation services.
- Maintained a safe working environment by adhering to industry standards and regulations during installations and repairs.
- Assisted in the successful installation of solar energy systems, ensuring proper alignment and secure connections.
- Conducted routine quality control checks by verifying proper installation methods were used consistently across all projects.
- Increased customer satisfaction by providing timely technical support and addressing concerns promptly.
- Enhanced solar panel efficiency by conducting regular maintenance and cleaning procedures.
- Established solid relationships with vendors to negotiate favorable pricing on quality materials used throughout the project life cycle.
- Served as a reliable resource for colleagues, sharing knowledge of innovative techniques or new technologies in the field of solar energy systems installation or maintenance.
- Collaborated with engineering team to design and implement custom solar solutions for clients'' specific needs.
- Optimized system performance by configuring monitoring equipment and tracking data analytics on energy production levels.
- Improved overall system performance with thorough inspections and preventive maintenance tasks.
- Played an integral role in training new team members on essential skills related to solar technician responsibilities.
- Contributed to project completion within budget constraints through diligent monitoring of materials usage and labor costs.
- Utilized advanced troubleshooting techniques to identify root cause issues within solar panels, inverters, or wiring systems.
- Completed comprehensive site assessments for potential solar installations, analyzing factors such as shading, azimuth angles, and roof structural integrity.
- Kept up-to-date with evolving industry best practices through continuous professional development opportunities.
- Efficiently managed inventory of tools, equipment, and safety gear required for various projects while minimizing waste or excess expenditures.
- Streamlined project timelines through effective communication with team members, coordination of tasks, and diligent attention to detail throughout all phases of construction and maintenance.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Configured PV systems based on site conditions and customers needs and expectations.
- Determined connection interfaces for additional subpanels or for connecting PV systems with utility services or other power generation sources.
- Developed efficient installation techniques to decrease labor time.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Assembled, wired and connected solar panels to existing components and systems.
- Verified completion of inspections prior to installation processes to reduce delays.
- Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations.
- Worked on various types of roofs to inspect supports, prepare surfaces and install solar mounting devices.
- Developed solar thermal system designs and system layouts.
- Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand.
- Tested operation or functionality of mechanical, plumbing and control systems.
- Installed solar collector mounting devices on asphalt, shingle or built-up gravel roofs using materials and penetration methods.
- Calculated number of panels and position required to maximize system efficiency.
- Applied weather seal such as pipe flashings and sealants to roof penetrations and structural devices.
- Collaborated with new owners on basic thermal system repairs and overall operation of new systems to promote longevity and optimal service.
Lead Solar Installer
Huddleston consulting
02.2016 - Current
- Bolstered company reputation by consistently adhering to ethical guidelines and industry standards when interacting with clients and stakeholders.
- Increased customer satisfaction by providing timely and professional solar installation services.
- Standardized troubleshooting processes for common issues encountered during installations, minimizing downtime and increasing overall productivity.
- Promoted environmental stewardship by encouraging responsible disposal of waste materials generated during installation projects.
- Enhanced team efficiency by developing and implementing streamlined installation procedures.
- Streamlined inventory management processes, reducing waste and ensuring necessary materials were readily available for each project.
- Led training sessions on new technologies and industry trends, fostering a culture of continuous learning within the team.
- Reduced installation errors by creating and utilizing detailed checklists for each phase of the project.
- Ensured safety compliance on job sites by conducting regular inspections and enforcing strict adherence to OSHA regulations.
- Demonstrated leadership by proactively identifying areas for improvement in team performance, implementing effective management strategies to address these issues.
- Completed complex installations requiring custom solutions, showcasing problem-solving skills and adaptability under pressure.
- Implemented preventative maintenance plans for clients'' solar systems, contributing to long-term performance optimization and client satisfaction.
- Collaborated with sales and design teams to optimize project timelines, resulting in faster installations without compromising quality.
- Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters.
- Mentored junior installers, sharing knowledge of industry best practices and safety standards to ensure consistent quality across the team.
- Ensured accurate record-keeping of project data by maintaining thorough documentation throughout all phases of the installation process.
- Contributed to company growth through exceptional workmanship, leading to increased referrals from satisfied customers.
- Established efficient communication channels between field crews and office staff, improving collaboration on project planning and execution stages.
- Developed efficient installation techniques to decrease labor time.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Assembled, wired and connected solar panels to existing components and systems.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Configured PV systems based on site conditions and customers needs and expectations.
- Verified completion of inspections prior to installation processes to reduce delays.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Isolated and addressed problems with electrical or environmental factors negatively impacting system operations.
- Tested system wiring layouts, grounds, and terminations to finalize installations.
- Put in place systems consistently surpassing code and safety standards.
Lead Solar installer
South texas soral systems
08.2014 - 01.2016
- Bolstered company reputation by consistently adhering to ethical guidelines and industry standards when interacting with clients and stakeholders.
- Mentored junior installers, sharing knowledge of industry best practices and safety standards to ensure consistent quality across the team.
- Contributed to company growth through exceptional workmanship, leading to increased referrals from satisfied customers.
- Ensured accurate record-keeping of project data by maintaining thorough documentation throughout all phases of the installation process.
- Implemented preventative maintenance plans for clients'' solar systems, contributing to long-term performance optimization and client satisfaction.
- Streamlined inventory management processes, reducing waste and ensuring necessary materials were readily available for each project.
- Led training sessions on new technologies and industry trends, fostering a culture of continuous learning within the team.
- Reduced installation errors by creating and utilizing detailed checklists for each phase of the project.
- Promoted environmental stewardship by encouraging responsible disposal of waste materials generated during installation projects.
- Standardized troubleshooting processes for common issues encountered during installations, minimizing downtime and increasing overall productivity.
- Established efficient communication channels between field crews and office staff, improving collaboration on project planning and execution stages.
- Increased customer satisfaction by providing timely and professional solar installation services.
- Demonstrated leadership by proactively identifying areas for improvement in team performance, implementing effective management strategies to address these issues.
- Evaluated site conditions prior to installation, ensuring optimal placement of solar panels for maximum energy production.
- Developed efficient installation techniques to decrease labor time.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Assembled, wired and connected solar panels to existing components and systems.
- Configured PV systems based on site conditions and customers needs and expectations.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Verified completion of inspections prior to installation processes to reduce delays.
- Determined connection interfaces for additional subpanels or for connecting PV systems with utility services or other power generation sources.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Isolated and addressed problems with electrical or environmental factors negatively impacting system operations.
- Tested system wiring layouts, grounds, and terminations to finalize installations.
- Connected system wiring and components to achieve both aesthetic and operational targets.
- Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations.
- Prepared plans and drawings for installation of solar photovoltaic systems.
- Put in place systems consistently surpassing code and safety standards.
- Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand.
- Conducted visual inspections and physical tests on previously installed modules and systems to identify faults.
- Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters.
- Calibrated system settings and arranged orientation for maximum solar access and optimal durability.
Nanny (Full-time)
Private
10.2010 - 05.2014
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Transported children to and from activities using personal or family vehicle.
- Monitored children's play activities to verify safety.
- Provided developmentally appropriate activities for children.
- Helped children complete homework assignments and school projects.
- Regularly traveled with family to help with vacation activities and childcare.
- Supervised children on playground to help develop physical and social skills.
Front office/guest services
Hotel Knqz Boris
02.2013 - 08.2013
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
Owner
Little Angels EOOD
08.2009 - 04.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Photographer/ Deckhand
Sun Dancer Cruisers
09.2003 - 05.2008
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
- Evaluated vessels prior to departure, documented concerns and coordinated timely repairs.
- Followed and helped enforce safety regulations for different ship equipment, systems and work areas.
- Moored vessels to wharfs with proper use of correct lines.
- Ensured compliance with environmental regulations by managing waste and hazardous materials properly.
- Reduced risk of accidents by vigilantly monitoring deck activities and identifying potential hazards.
- Enhanced passenger satisfaction on cruise ships by providing informative and friendly interactions.
- Played key role in emergency drills, preparing crew for potential onboard emergencies.
- Facilitated effective communication between deck crew and bridge, ensuring smooth operations.
- Assisted in navigation and steering under supervision of senior deck officers, contributing to successful voyages.
- Contributed to successful inspections and audits by maintaining high standards of cleanliness and organization.
- Conducted daily maintenance and cleaning of deck surfaces and equipment, ensuring safe and orderly environment.
- Contributed to team skill development by sharing knowledge and best practices with new deckhands.
- Enhanced safety on deck by consistently following rigorous safety protocols and conducting regular equipment checks.
- Increased crew morale by leading training sessions on safety and emergency response techniques.
Education
STCW 1978 - MARINE SAFETY
BULGARIAN MARITIME TRAINING CENTER
73 VASSIL DRUMEV , VARNA 9026, BULGARIA07.2012
Hotel/Restaurant Management -
Penn Foster Careers School
Scranton, PA04.2008
High school or equivalent -
Humanitarian school St. St. Cyril and Methodius
06.2002
Skills
- Photography
- Cash Handling
- Excellent time management skills
- Training and mentoring
- Team Building and Leadership
- Adherence to high customer service standards
- Effective workflow management
- Customer Relationship Management (CRM)
- Exceptional telephone etiquette
- Conflict resolution techniques
- Relationship Building
- MS Office
- Quality Assurance
- Handling Escalations
- Issue Resolution
- Call Center Management
- Account Management
- Staff Training
- Positive and Constructive Feedback
- Schedule Management
- Deadline-oriented
- Product Knowledge
- Training and coaching
- Customer Retention
- Conflict Management
- Staff Management
- Meticulous attention to detail
- Administrative Support
- Project Management
- Escalation Handling
- Work Prioritization
- Skilled trainer
- Call Center Operations
- Employee Scheduling
- Staff education and training
- Shipping, receiving, and warehousing
- Staffing coordination
- Feedback collection
- Customer Relationship Management Software (CRM)
- Call Monitoring
- Account Updates
- Budgeting and reporting
- Workforce Management
- Technical Support
- Training programs
- Service Delivery Optimization
- Team Leadership
- Guest services
- Service technician experience
- Installation
- Service manager
- Driving
- Project management
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Problem Resolution
- Documentation And Reporting
- Customer Relationship Management
Certification
- STCW 1978, 07/01/12, 07/01/17
- Personal survival techniques
- Fire prevention and fire fighting
- Elementary first aid
- Personal safety and social responsibilities
System training from Tesla,Enphase,Solaredge, SMA, Fronius, Tigo, ABB, Sol ark
Each one of this company's supply online training. I have taken online courses and i have certifications from all above Solar energy equipment suppliers.
Languages
Bulgarian
Native or Bilingual
English
Professional Working
Timeline
Customer Service Manager
South Texas Solar Systems, Inc
09.2022 - Current
Solar Technician
South Texas solar systems
11.2018 - Current
Lead Solar Installer
Huddleston consulting
02.2016 - Current
Lead Solar installer
South texas soral systems
08.2014 - 01.2016
Front office/guest services
Hotel Knqz Boris
02.2013 - 08.2013
Nanny (Full-time)
Private
10.2010 - 05.2014
Owner
Little Angels EOOD
08.2009 - 04.2010
Photographer/ Deckhand
Sun Dancer Cruisers
09.2003 - 05.2008
STCW 1978 - MARINE SAFETY
BULGARIAN MARITIME TRAINING CENTER
Hotel/Restaurant Management -
Penn Foster Careers School
High school or equivalent -
Humanitarian school St. St. Cyril and Methodius
- STCW 1978, 07/01/12, 07/01/17
- Personal survival techniques
- Fire prevention and fire fighting
- Elementary first aid
- Personal safety and social responsibilities
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