Hrisula Dervishi

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

• Are Muscarinic receptors the gates of neuronal death in Alzheimer's disease?, Scientific Report, CSI Chemistry Dept., Spring 2019
• Are Muscarinic receptors the gates of neuronal death in Alzheimer's disease?, Poster Presentation, Undergraduate Research Conference, Spring 2019
• The impact of abnormal tau in the distribution of Muscarinic receptors, Scientific Report, CSI Chemistry Dept., Fall 2019
• Are Muscarinic receptors the link between Cholinergic System dysfunction and Alzheimer's disease?, Scientific Report, CSI Chemistry Dept., Spring 2020
• Are Muscarinic receptors the link between Cholinergic System dysfunction and Alzheimer's disease?, Poster Presentation, Undergraduate Research Conference, Spring 2020

• New Patient Access to Breast Surgery Department, 05/2024, Present, Identifying areas for improvement in new patient access for the Department of Breast Surgery, Partnering with Physician, Hospital Operations and Patient Access Leadership to provide metrics on providers with longer than expected new patient wait times, Performing reconciliation of template booking to increase access for new patients to the institution, Participating and providing feedback in weekly meetings with higher leadership to ensure timelines are met and barriers to access are addressed
• Breast Radiology Submission Process, 02/2024, 06/2024, Identified areas for improvement in the submission of breast radiology images for breast consultations, Collaborated with Physician, Radiology, Nursing, APP and Operations Leadership to standardize breast imaging consultations submissions for Breast Surgery and RISE practices at Memorial Sloan Kettering Cancer Center, Developed and implemented a new standard breast submission workflow to streamline the process at the Breast Center and the regional facilities, Revamped outdated resources and created manuals on how to successfully complete breast radiology submissions including a video version of the steps needed to be taken, Partnered with DIGITs to generate a digital, clickable version of the breast submission form to facilitate the paperless breast imaging submission
• Pending Work Transparency Workflow, 08/2023, 12/2023, Partnered with Managers/Associate Directors of Ambulatory Care to identify areas of improvement and identify new accessible instruments to utilize while ensuring transparency to the clinicians and administrative staff, Met with Physician and Nursing Leadership to provide insight on the workflow change and emphasize the importance of the pending work transparency, Collaborated with all levels of leadership to provide feedback and insight on equitable distribution of responsibilities and associated timelines, Guided new process change to staff prior to implementation to foster listening and allow for feedback, Implemented process and monitored activity via manual reconciliation to ensure compliance with new policy, Conducted weekly audits to identify barriers and address in real time with administrative staff
• Wristband Implementation, 09/2023, 09/2023, Took initiative to lead the project for the Breast Surgery, Breast Medicine, Infusion and Radiology Departments at the Breast and Imaging Center, Partnered with leadership of various departments to identify and resolve barriers before roll-out of this policy and identify a go-live date, Guided new process change to staff prior to implementation to allow for proper training and feedback, Joined daily team meetings during the first week of roll-out to provide my insight and triage the barriers in real time, Conducted weekly audits to ensure compliance with new policy
• URO PFO Implementation, 11/2022, 12/2022, Provided support to my Assistant Manager in collaborating with OR Nursing, Physician, Operations Leadership, and Epic Analysts to identify and define the roles and responsibilities of each party, Assisted in generating the surgery CPT code list and identifying the most imperative surgery CPT codes necessary in the disposition form, Implemented a new disposition form available to the providers for surgical case ordering and administrative staff for surgical case booking, Assisted and oriented physicians, nursing staff and administrative staff during the initial phase of roll-out for a smoother transition