Harold Roberts
Branson,MO
Summary
Accomplished IT Director with extensive experience overseeing IT operations, managing technical teams, and ensuring robust system security. Currently leading IT initiatives at a company in Branson, responsible for managing operations, programmers, and report writers while serving as Chief Information Security Officer (CISO) and Network Administrator. My role involves hands-on support and training for my operations team, enhancing system performance, and implementing strategic IT solutions. With a proven track record of optimizing IT infrastructure and fostering team development. Dedicated to driving organizational success through effective IT management and security.
Overview
19
19
years of professional experience
Work History
Director of IT
Danner Enterprises
08.2022 - Current
- Lead IT operations across multi-state locations, ensuring99% uptime and seamless connectivity
- Develop and implement guest-focused IT solutions to enhance service delivery and satisfaction
- Spearhead cybersecurity strategies as Chief Information Security Officer, reducing vulnerabilities and ensuring compliance with ISO27001 standards
- Manage CAPEX and IT budgets, achieving over $20,000 in annual cost savings through server virtualization and operational optimization
- Oversee hybrid environments (Google Workspace/Microsoft365), ensuring smooth integration and user experience
- Mentor and manage a team of12 IT professionals, fostering growth and excellence
System/Network Operations Manager
Welk Resort Group
11.2017 - 08.2022
- Optimized resource allocation, effectively managing budgets and personnel to meet operational goals.
- Managed and maintained networked computer systems, including hardware, software, and applications, ensuring optimal performance and system reliability through regular updates and configurations
- Ensured secure data storage and regular backups, diagnosed and resolved hardware, software, networking, and system issues, and upgraded or replaced outdated components
- Conducted research and recommended innovative approaches to improve network performance, enhancing system efficiency and functionality
- Conducted lifecycle management for systems, leading to increased reliability and decreased downtime by20%
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
Senior Desktop Systems Support Specialist 3
Renown Health
11.2015 - 11.2017
- Coordinated with vendors for timely procurement and installation of essential hardware components.
- Resolved end-user issues following guidelines, demonstrating strong problem-solving and customer service skills while recommending, imaging, and deploying new hardware as needed
- Travelled to remote sites to address PC, network, and server issues, providing on-call services on a rotating basis and showcasing expertise in technical support and issue resolution
Owner/Operator/Manager
Roberts Consulting Inc
05.2006 - 04.2019
- Supported several businesses that were all running Linux OS workstations and servers
- Configured backups and upgrades and provided support as needed
- Led data migration projects between Mac and Windows platforms, utilizing data management and migration skills while making crucial policy and strategy decisions
- Supported clients in migrating to Azure and AWS environments, optimizing compute and storage costs while improving system scalability
- Developed and implemented operational policies to ensure regulatory compliance and enhance efficiency, identifying and addressing problems to optimize company performance
Education
Bachelor - Computer Science
Northeastern State University
Bachelor - Criminal Justice
Northeastern State University
Skills
- Network Design & Management: Cisco, HP, and Juniper, VLANs, VPN, IP routing
- System Administration: Windows Server (2008-2022), Active Directory, DNS, DHCP, Jumpcloud, VMware, Hyper-V, AWS, Azure, Google Cloud Platform, SaaS solutions
- Cybersecurity & Compliance: ISO27001, ITIL, Firewall Configuration, Data Encryption
- Multi-Site IT Operations: Hybrid Environments (Google Workspace/Microsoft365)
- Team Leadership & Development: Mentoring technical teams and junior staff
- IT Financial Oversight: CAPEX, Budgeting, Cost-Saving Initiatives
- Project Management: Agile, Disaster Recovery, Business Continuity
PRIOR WORK EXPERIENCE
- BEST BUY | Counter Intelligence Agent, Reno, NV, Nov2013 – Dec2014
- OPERATION LIFESAVER ENFORCEMENT WESTERN DIVISION RAIL PROTECTION TEAM | Director of Security Operations, Law Enforcement Officer, Reno, NV, Jan2008 – Sep2013
- ORMAT INC | North American IT/Telecom Director, Reno, NV, Apr2007 – Jan2008
- SIERRA COMPUTERS | System Engineer, Reno, NV, May2006 – Apr2007
- LOW COUNTRY COMMUNICATIONS | Operations Manager/Co-Owner, Charleston, SC, Jul2004 – May2006
- SOUTH CAROLINA AQUARIUM | System Engineer, Charleston, SC, Jun2003 – Jul2004
- RADIO SHACK | Store Manager, Reno, NV, Apr2002 – May2003
- HEWLETT PACKARD | Customer Engineer/ Install Team Manager, Roseville, CA, Oct1999 – Feb2002
Timeline
Director of IT
Danner Enterprises
08.2022 - Current
System/Network Operations Manager
Welk Resort Group
11.2017 - 08.2022
Senior Desktop Systems Support Specialist 3
Renown Health
11.2015 - 11.2017
Owner/Operator/Manager
Roberts Consulting Inc
05.2006 - 04.2019
Bachelor - Criminal Justice
Northeastern State University
Bachelor - Computer Science
Northeastern State University
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