Hi, I’m
Hayle Rudas
Panorama City,CA
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 7 years of experience to new professional challenges with growth-oriented organization.
Overview
6
years of professional experience
Work History
ONEgeneration
Program Director
08.2023
Job overview
- Direct a Los Angeles City contracted Senior Meal Program serving over 300 seniors daily
- Initiate and set goals for various programs in accordance with the organization's objectives
- Effectively supervise a team of 13 employees, implementing monthly meetings/educational trainings that have resulted in higher work performance and quality customer service
- Develop, evaluate and enforce department goals, processes, priorities, and productivity standards
- Maintain staff by recruiting, interviewing, training, and assessing work performance
- Prepare reports to track department progress, deliverables, gains, and losses
- Participate in budget planning to ensure use of all funding sources available for program expansion
- Collaborate with other departments to meet client needs and ensure quality customer service
- Maintain close and successful relationships with community partners and subcontractors.
ONEgeneration
Program Manager
07.2022 - 07.2023
Job overview
- Led a Los Angeles County contracted Senior Meal Program, overseeing daily operations, ensuring compliance with program requirements
- Played an integral role in the launch and development of program
- Oversaw and trained team of 4 employees ensuring best practices to meet program needs and policies
- Created reports to track program progress, deliverables, gains, and losses
- Assessed program performance, identified areas for improvement, and implemented change
- Worked collaboratively with program subcontractors and community partners
- Maintained client caseload of monolingual (Spanish) clients completing assessments and in-home visits
- Completed Food Manager ServSafe Certification required by program.
ONEgeneration
Project Manager
09.2021 - 06.2022
Job overview
- Managed COVID-19 Outreach Project; coordinated vaccine clinics, overseeing logistics, staffing and scheduling
- Lead team of 3 and supervised interns and volunteers that assisted with program events
- Designed targeted outreach plans that resulted in high event attendance
- Developed opportunities for community involvement of all ages
- Created reports to track program progress and productivity
- Held weekly team meetings to share updates, discuss upcoming events, and plan for the upcoming week
- Worked collaboratively with finance department to ensure proper spending of available funding
- Created all event flyers and marketing material for social media and community outreach.
ONEgeneration
Community Health Worker
03.2021 - 08.2021
Job overview
- Worked as part of a team in a Community Outreach Project to development and implement COVID-19 outreach strategies to educate, engage with community members, and increase vaccine access
- Conducted door-to-door community outreach and phone banking to spread awareness of program efforts
- Completed registration and pre-vaccine questionnaire with community members at COVID-19 vaccine clinics to assist healthcare providers
- Attended monthly meetings and educational trainings for most up to date information and developments
- Attended weekly, internal team meetings to report outreach efforts and future planning.
America Works, Inc.
Administrative Assistant
11.2020 - 02.2021
Job overview
- Provided administrative support to program dedicated to assisting veterans with employment
- Managed communication with program participants by conducting assessments and follow-up phone calls
- Maintained accurate program records and client database
- Attended daily team meetings and distributed meeting notes
- Verified client employment through Equifax: The Work Number
- Created and distributed weekly newsletter to clients and other services providers.
LA Family Housing
Case Manager
07.2019 - 09.2020
Job overview
- As an Engagement Coordinator, conducted intake assessments for participants experiencing homelessness
- Created participant's profiles, recorded case notes and completed participant program enrollments through organization database
- Created participant physical file with required program documentation and program enrollment
- Worked collaboratively with Participant Coordinators to ensure smooth transition for participants into shelter
- As a Housing Navigator, maintained caseload of participants enrolled under the Department of Mental Health
- Monitored client progress and provided support to promote stability and self-sufficiency
- Connected participants to community resources that would support the goal of permanent housing (e.g., benefits advocacy, employment services, and mental health providers)
- Documented all participant interactions through weekly case notes following HIPAA standards
- Adhered to data compliance directives for quality assurance.
Tarzana Treatment Centers, Inc.
Case Manager/Housing Specialist
07.2018 - 06.2019
Job overview
- Conducted comprehensive assessments of client's housing needs and eligibility for Section 8 voucher through HOPWA (Housing Opportunities for Persons With AIDS)
- Collected all necessary client information and documentation required for application submission
- Submitted applications to the Housing Authority of the City of Los Angeles for housing assistance
- Monitored progress of participant's housing plan and connected clients to services such as medical care, substance abuse treatment and counseling, mental health services, food banks
- Provided ongoing case management to ensure housing stability and client well-being
- Attended monthly meetings and trainings to improve skills and knowledge of best practices.
Tarzana Treatment Centers, Inc.
Front Office/Call Center Representative
07.2017 - 06.2018
Job overview
- Directed incoming calls to internal or external personnel, routing to most appropriate department
- Analyzed and escalated issues and grievances to management for investigation and response
- Worked collaboratively with all departments to ensure smooth operations and successful client support
- Kept reception area clean and neat to give clients a positive and welcoming impression
- Educated walk-ins with a better understanding of services and determined service eligibility
- Managed appointment calendar for all departments and scheduled rooms for staff and client meetings
- Managed inventory by restocking supplies and placing requests to maintain adequate stock levels.
Education
California State University, Northridge
Bachelor of Arts from Psychology
05.2017
Skills
- Program Development
- Program Management
- Process Improvement
- Team Building & Development
- Active Listening
- Customer Service Skills
- MS Office Suite
- Media Creation
- Conflict-Resolution
- Problem-Solving
- Collaboration
- Partnership Development
- Program Leadership
- Staff Development
Languages
Spanish
Native or Bilingual
Timeline
Program Director
ONEgeneration
08.2023
Program Manager
ONEgeneration
07.2022 - 07.2023
Project Manager
ONEgeneration
09.2021 - 06.2022
Community Health Worker
ONEgeneration
03.2021 - 08.2021
Administrative Assistant
America Works, Inc.
11.2020 - 02.2021
Case Manager
LA Family Housing
07.2019 - 09.2020
Case Manager/Housing Specialist
Tarzana Treatment Centers, Inc.
07.2018 - 06.2019
Front Office/Call Center Representative
Tarzana Treatment Centers, Inc.
07.2017 - 06.2018
California State University, Northridge
Bachelor of Arts from Psychology
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