Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
CustomerServiceRepresentative
H. Scott Szelag

H. Scott Szelag

Ogden,UT

Summary

Chat Floor Walker / Point of Contact with over 4 years of experience in customer service. Highly motivated to advance and improve the company. Proven to be a quick learner and can take to any task given. Competently able to lead and improve any team assigned to. Efficiency is paramount and the company will find no harder worker.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Chat Floor Walker / POC

Teleperformance USA
01.2023 - 05.2023
  • Observes Chat team in handling customer interactions to insure quality and customer satisfaction is maintained.
  • When Supervisor is out of office, acts as point of contact and runs team in Supervisor's place.
  • Supervises team of between 4 and 10 members.

Invoicing / AR Disputes Agent.

Teleperformance USA
01.2022 - 01.2023
  • Invoicing escalations contact that oversees day to day handling of customer and business-related inquiries and disputes.
  • Point of contact for internal invoice and credit database access.
  • Single handedly cleared disputes queue of over 1200 dispute cases.

Phone support agent / Order entry agent / Chat support agent

Teleperformance USA
05.2021 - 01.2022
  • Customer support agent that handles customer calls and chats and resolves customer issues accordingly
  • Order entry agent that resolves order issues to ensure orders are processed correctly.

Education

Undergraduate Certificate - Web And Mobile App Development.

Devry University
Online
06.2023

Bachelor of Science - Video Game Design

Full Sail University
Online

High School Diploma -

South Summit High School
Kamas, UT
05.2011

Skills

  • Conscientious
  • Great Interpersonal Skills
  • Good problem-solving skills
  • Patient
  • Self-Starter
  • Judicious Learner
  • Motivated for Improvement
  • Intellectual Thinker
  • Computer Skills
  • MS Windows – Word, Excel, Outlook, PowerPoint, Access
  • Zendesk experience
  • 3D modeling software
  • Apple and Windows software proficiency
  • Proficient knowledge of Python, HTML, Java, C, Kotlin and CSS coding languages
  • Proficient knowledge of computer hardware and troubleshooting techniques

Affiliations

THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS – MEMBER DATE 2023 - PRESENT
Selected by campus administration to participate among top students in a leadership program including:
Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
Success Networking Teams:
Participated in peer based leadership development teams
Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.

Certification

JUMP! Certification.

Trained and certified in the Supervisor track of the internal improvement course at Teleperformance called "JUMP!".

Timeline

Chat Floor Walker / POC

Teleperformance USA
01.2023 - 05.2023

Invoicing / AR Disputes Agent.

Teleperformance USA
01.2022 - 01.2023

Phone support agent / Order entry agent / Chat support agent

Teleperformance USA
05.2021 - 01.2022

Undergraduate Certificate - Web And Mobile App Development.

Devry University

Bachelor of Science - Video Game Design

Full Sail University

High School Diploma -

South Summit High School

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H. Scott Szelag