HANNAH SALZMAN-GUBBAY
Verona,NJ
Summary
Dynamic associate committed to enhancing customer satisfaction, optimizing management, and driving growth. Demonstrated ability in understanding customer needs and building relationships through personalized service that results in repeat business and customer satisfaction.
Overview
15
15
years of professional experience
Skills
- Ability to drive goals by creating tailored solutions for clients
- Strong verbal and written communication to ensure clarity in client interactions and team collaborations
- Handling client appointments and employee calendars for optimal time management
- Service clients in an effective manner in person and telecommunicatively by locating resources, troubleshooting, and providing a calm and friendly demeanor for a positive client experience
- Consistently provide top-tier service by resolving inquiries and concerns through active listening and team collaboration
- Implemented strategic initiatives and provided feedback to improve services and operations
- Strong verbal and written communication abilities, ensuring clarity in client interactions and team collaboration
- Able to identify safety issues, implement theft prevention strategies, and work with police departments to resolve criminal activity
- Commitment to developing long-lasting relationships with clients and colleagues, fostering loyalty and teamwork
Work History
Sales Associate
Sunglass Hut
Short Hills, New Jersey
07.2024 - Current
- Consistently receive 9-10 on NPS reports.
- Addressed client concerns efficiently to maintain satisfaction.
- Increased revenue through tailored recommendations aligned with customer preferences.
- Routinely surpass weekly, monthly, and quarterly sales goals.
- Fostered strong connections with both peers and senior management to boost team productivity.
- Managed telephone communication to relay product and service details effectively, including placing special orders, or calling other stores to find desired items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Monitored activities to detect safety concerns and prevent theft incidents.
Sales Advisor
Warby Parker
Los Angeles, CA
02.2019 - 10.2021
- Assisted in the selection of frames according to the customer's face shape, lifestyle, and budget.
- Promoted additional services, like premium frame materials and lens modifications.
- Attended training sessions on new products, services, or company policies.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Communicated intricate vision concepts in an accessible manner.
- Managed customer inquiries over the phone and via email in a timely manner.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Measured pupillary distances, segment heights, lens base curves, and frame sizes to ensure individual optical needs.
- Handled complex troubleshooting scenarios using specialized expertise learned through the Optician Apprentice role.
- Maintained a collaborative workplace by offering support and guidance to team members.
- Regularly received high NPS reports.
Behaviorist
Intercare Therapy
Los Angeles, CA
02.2017 - 10.2018
- Created positive reinforcement systems to encourage desired behaviors in clients.
- Maintained student, confidential reports, and behavioral data.
- Monitored and recorded client progress toward behavioral goals.
- Demonstrated strong problem-solving skills by resolving issues efficiently and effectively.
- Found creative solutions to problems to ensure client success.
Sales Advisor
The Gap
Los Angeles, CA
06.2015 - 01.2018
- Arranged displays and ensured proper placement of items for optimized presentation.
- Answered customer inquiries regarding product features, pricing, and availability.
- Addressed client issues with professionalism, while maintaining company policies.
- Participated in team meetings to stay informed on product knowledge updates.
Executive Assistant
Venus Nicolino
Bel-Air, CA
11.2014 - 05.2015
- Offered dedicated support to a celebrity, ensuring discretion and confidentiality.
- Managed daily operations of the client’s personal and professional tasks efficiently.
- Transported clients to physician offices, work meetings, and on outings.
- Maintained confidential files related to personnel records, or other sensitive information.
- Provided personal support, including running errands, personal shopping, and coordinating special events.
- Managed household inventory and maintenance schedules.
- Cooked meals for family dinners.
- Coordinated with other staff members to ensure seamless support and coverage.
- Engaged with children on an individual basis to build positive, trusting relationships.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Assisted family with childcare and activities during domestic and international trips
Executive Assistant
Grand Union USA
12.2011 - 11.2014
- Provided essential administrative support to the executive leadership of an apparel manufacturing company, including the preparation of contracts, invoices, purchase orders, and various documentation needed for daily operations.
- I was taught and executed key elements of apparel manufacturing, from concept to final product.
- Created print and web content, including merchandise photography, and the design and maintenance of the B2B website.
- Utilized excellent verbal and written communication skills to deliver clear messages.
- Maintained compliance with federal safety guidelines for children’s garment production.
- Collaborated with owners by sharing feedback and ideas.
- Confirmed customer satisfaction upon project conclusion.
- Provided technical support to senior team members by researching and implementing solutions to problems.
- Delivered exceptional customer service and attention during face-to-face interactions and telecommunications.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
Sales Advisor
Apple Inc
Century City, CA
10.2010 - 11.2011
- Provided tailored technical support and product knowledge to customers.
- Enhanced brand loyalty by demonstrating the uniqueness of products and services.
- Resolved client issues efficiently through active listening and understanding.
- Identified customer needs by asking questions and advising on the best solutions.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained 9s and 10s on NPS reports.
Education
BA - Theater
Clark University
Worcester, MAMS - Communications
Clark University
Worcester, MATimeline
Sales Associate
Sunglass Hut
07.2024 - Current
Sales Advisor
Warby Parker
02.2019 - 10.2021
Behaviorist
Intercare Therapy
02.2017 - 10.2018
Sales Advisor
The Gap
06.2015 - 01.2018
Executive Assistant
Venus Nicolino
11.2014 - 05.2015
Executive Assistant
Grand Union USA
12.2011 - 11.2014
Sales Advisor
Apple Inc
10.2010 - 11.2011
BA - Theater
Clark University
MS - Communications
Clark University
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